Network Analyst at Tarrant County 9-1-1 District – Fort Worth, Texas

The Network Analyst II performs advanced network duties related to the deployment and continued support of mission-critical network infrastructure systems. The Network Analyst II directs activities associated with a local area network or vast area network Internet and intranet systems and other data networks; plans, designs, and integrates data telecommunications networks; designs, installs, and monitors networks; monitors and analyzes existing hardware and software; develops policies and procedures; prepares budget recommendations; and evaluates potential network enhancements. The Network Analyst II provides practical, timely, and complete Network support for the internal administrative systems and the networks that transport 9-1-1 call delivery, which includes designing, configuring, troubleshooting, and maintaining the local and wide area networks, including routers, switches, gateways, and applications servers. This individual is available 24/7 for PSAP support and problem resolution of the 9-1-1 systems and critical District services and may supervise, train, and mentor staff.
ESSENTIAL JOB FUNCTIONS:
A supervisor has the right to change the duties to this position.

• Performs the required work associated with network administration, such as installing and configuring network infrastructure, onboarding network devices into monitoring and security platforms, and implementing maintenance processes that ensure network system stability and performance.
• Develops, implements, and follows all change management practices to ensure work is documented, showing the creation, submission, review, and periodic representation of complex changes in the weekly change management meetings and meets the organizational requirements.
• Develops policies and procedures to ensure the integrity of local or wide area network environments.
• Directs and conducts major studies regarding system usage, makes recommendations for improvements, and determines network system requirements.
• Directs and performs tuning and capacity planning activities to enhance the performance of the network resources.
• Assists in developing project plans, including related timelines, for the scheduled refresh and network version upgrades of existing systems.
• Documents network information, including drawings, IP addresses, circuits, network device configurations, inventory, changes, and outage information.
• Analyzes and defines agency disaster recovery responsibilities and procedures.
• Reviews network system plans for completeness and accuracy and plans and schedules network studies and system implementations.
• Available 24/7 by phone, electronically, or in person for 9-1-1 network trouble resolution.
• Reviews network availability and performance reports, determines necessary changes and adjustments and implements remedial measures.
• Monitors, analyzes, and resolves technical problems for established networks.
• Troubleshoots, resolves, and documents network production problems.
• Determines operational, technical, and support requirements for the location, installation, operation, and maintenance of the administrative or 9-1-1 Network and supporting technologies.
• Supports District objectives in the design, planning, installation, maintenance, tuning, and documenting of secure administrative network facilities.
• Monitors and defines the requirements of the overall security of the enterprise network.
• Coordinates with staff and directs external contractors and vendors.
• Performs related work as assigned.

MINIMUM QUALIFICATIONS
Knowledge and Skills:

• Ability to learn and use network monitoring tools like Syslog and Trap Viewer, SolarWinds, Network Performance Monitor, and NetFlow Traffic Analyzer.
• Ability to learn and use network testing tools such as Wireshark, Putty, nPing, iPerf, and SolarWinds Network Configuration Manager.
• Ability to understand and implement LAN/WAN networks.
• Proven skills with Cisco platforms such as Cisco Catalyst Switches, Cisco ASR, and ISR Routers.
• Ability to successfully plan, organize, and manage resources to complete specific project goals and objectives.
• Ability to read, understand, and follow technical diagrams.
• Strong problem-solving skills.
• Ability to recognize, analyze, and resolve network problems, to communicate effectively, and to supervise the work of others.
• Proven skill in Project management of network-related projects.
• Ability to work cooperatively with PSAP personnel and operations team members to achieve common goals.
• Ability to successfully work on multiple tasks simultaneously.
• Proficient in using general office computer software programs including but not limited to MS Word, Excel, Visio, and PowerPoint.

Education and Experience:

• Bachelor’s degree in Computer Science or Information Technology or related field.
• Proven years of experience supporting network infrastructure platforms such as Cisco Switches, ASR and ISR routers, VPN, and Security.
• Proven years of experience in troubleshooting and problem resolution.
• Proven years of experience in PSAP operations, emergency communications, or public safety functions
• CCNA or greater networking certification

A combination of experience and education may be considered.

WORKING CONDITIONS (including physical demands)

• Ability to observe details at close range and communicate information.
• Ability to operate a computer or other office productivity equipment constantly.
• Extensive use of computers, keyboards, and any necessary technical equipment.
• Ability to work in a stationary position for extended periods (e.g., 3 hours or more) as needed.
• The ability to stretch, reach, or lift objects or materials weighing up to 25 pounds.
• Ability to legally operate a vehicle or the ability to travel between fieldwork locations and to attend company/industry-wide events such as training, seminars, and conferences off site.
• Ability to pass background security checks given the nature of the job duties and accessibility to secure information.