Loan Servicing Manager in Cape May Court House, New Jersey at Sturdy Savings Bank

Loan Servicing Manager

About Sturdy Savings Bank

Since 1922, Sturdy Savings Bank has been built on the foundation of providing full-service personalized banking services to the communities it serves in Cape May and Atlantic Counties. Sturdy is dedicated to supporting local organizations and giving back to the communities it serves through donations, financial education, and teammate volunteerism.

At Sturdy Savings Bank, we believe our success begins with our team. We are proud to cultivate a supportive and inclusive workplace where collaboration and professional growth thrive. Our employees enjoy a comprehensive range of benefits and opportunities for career development and advancement. Join us and become part of a company that values your skills, encourages your aspirations, and is committed to making a difference for our customers, communities, and employees.

Summary:

Reporting to the Chief Credit Officer, is responsible for overall loan servicing operations management and oversight of the loan servicing support staff. This includes document preparation, processing, servicing, accounting, collections, appraisal order and review, quality assurance, reporting functions, and customer service. Leads, trains, and supervises the loan servicing personnel, designs and administers systems, and procedures to ensure accurate and timely processing. Communicates with department managers to promote efficient and accurate workflow. Management responsibility for the day-to-day operations of all loan servicing transactions in the residential, consumer, and commercial loan departments, in accordance with established policies, procedures, and regulatory requirements. Guides and directs activities of subordinates and encourages their growth and development. Makes loan servicing policy and procedure recommendations to the Chief Credit Officer.

Education, Skills, and Experience Required:

• A college graduate (minimum of an Associate’s Degree, preferably a Bachelor’s Degree) or equivalent in lending functions with at least three years of progressive responsibility in the lending arena.
• Strong management skills with at least three years of management experience.
• A high level of interpersonal skills to conduct productive interviews with customers and relating to subordinates and branch personnel.
• Extensive knowledge of the Bank’s lending policies and procedures.
• A thorough understanding of the requirements and features of the loan products and services offered by the Bank.
• Good organizational, communication, and public relations skills, particularly in working with documentation that requires special and confidential handling.
• Strong understanding and comfort level in working with computers. Knowledge of the following programs: Word, Excel, Access, Calyx, Abrigo/Sageworks, LaserPro, OCC’s APR program, FNMA DU, Fiserv loan functions, and/or the ability to learn the programs fairly quickly and easily.

Benefits (based on eligibility):

• Healthcare (with Health Reimbursement Account feature) includes cost-sharing
• Paid Group Term Life Insurance, EAP & Long-Term Disability
• Optional Dental, Vision, and Employee/Dependent Life Insurance
• Bonus program
• Tuition Reimbursement
• 401(k) Retirement Savings Plan with match
• Paid Holidays (11), Sick (7), Personal (2), and Birthday Time (1)
• 10 – 25 Vacation Days per year depending on career level and years of service.
• Free banking products and services, and Employee Loan Program

Background Check

Any offer of employment is contingent upon the candidate successfully passing a background check, which may include initial credit, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Specific compensation offered will be determined based on a combination of factors including, but not limited to, the candidate’s knowledge, skills, depth of work experience, certifications, and location.