Admissions Lead in Seattle, Washington at Key Recovery & Life Skills Center

The Admissions Lead is responsible for assessment screening and placement, verifying eligibility as well as verifying and coordinating outside services prior to entry to Key Recovery. This position will maintain proper communication with necessary parties to orchestrate transportation arrangements and all pre-intake needs. Assist Clinical and Administrative teams by engaging with and supervising patients' admissions. Ensures admission team provides exceptional customer service while admitting individuals into residential care, orienting, and assisting patients in complying with program and treatment requirements consistent with all clinical policies and procedures.

Essential Duties and Responsibilities:?

• Responsible for documenting the potential patient's needed information and qualifying them for treatment according to the standards of Key Recovery and Life Skills Center.
• Based on prescreen information and assessment worksheet, work with Intake team to acquire necessary ROIs per referent to coordinate medical services. Verify medical conditions and coordinate care with existing providers to include mental health, scheduling appointments etc.
• Ensure all necessary medications to include MOUD will be provided/available at time of entry into the program. Work directly with the referent, medical provider, and pharmacies as needed prior to and at admission. All medication information will be sent to the Medication Liaison.
• Coordinate with the Intake Coordinator and provide all documentation prior to patient's arrival at Key Recovery for admissions.
• Ensure new patients coming to Key Recovery have the necessary psychiatric medications and can continue care with existing providers. Communicate with and pass all other pertinent information to the Case Management team.
• Make sure the Case Management team is aware of high priority patient medical needs to initiate new services.
• Serves as back-up to Intake Coordinator.

Admissions/Intake Functions:

• Leads the admission and admittance process of new patients. Provides guidance to staff participating in patient orientation, entering data into electronic health records and updating other clinical staff with newly admitted patient needs. Supports staff in problem solving through the process.
• Answers and responds immediately to telephone inquiries concerning potential client admissions.
• Collaborates and communicates with referral sources and provides updates when bed dates are available.
• Works with treatment centers to gather the most up to date clinical information and discharge summaries about referrals.
• Assists in the verification of patients meeting admission and financial criteria for admission.?
• Collaborates with the utilization review and business office regarding any financial or authorization needs.
• Schedules the admission, updates the admission calendar and communicates to clinical team in daily huddles.
• Develop and maintain professional relationships with referents such as doctors, clinicians, facilities, and families.??Assist outreach efforts as designed/requested by leadership.????
• Documents all inquiries and admissions activities to assist with monthly marketing report.??
• Communicates assessment information to the treatment team and clinical leadership.??
• Other duties, as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.? The requirements listed below are representative of the knowledge, skill, and/or ability required.??

Education/Experience:

• Must have associate degree in human services or related field; Bachelor's degree preferred.
• Prefer prior experience as a Substance Use Disorder Professional/Trainee.
• Minimum of 3 years' experience in a similar role/sector.
• Experience and proficiency in Microsoft Office and EHR software.

Qualification Requirements

• Knowledge of community resources and demonstrate ability to work cooperatively and responsively with them.
• Ability to demonstrate Diversity, Equity, and Inclusion in all work-related activities.
• Ability to plan, prioritize and organize your own workload and work independently.
• Ability to communicate effectively both in writing and orally. Strong customer relation skills.
• Establish and maintain effective work relationships and maintain strong boundaries with clients.
• Must be able to maintain confidentiality.
• Must be able to work in a team environment.

Language Skills: Ability to comprehend complex instructions, detailed correspondence, and memos. Ability to write simple correspondence. Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small groups both within the organization and externally.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

The work is typically performed in an office environment, with a moderate noise level. To perform the job, the employee is frequently required to talk and listen on the telephone and in person with individuals and groups. The employee is required to read and respond to documents in hard copy and electronic form.?