Houseperson in Santa Monica, California at Sand & Sea

The Houseperson is responsible for coordinating and organizing the laundry room cleaning activities in accordance with established brand/hotel guest services and sustainability standards ensuring a high level of guest satisfaction.

ESSENTIAL DUTIES:

• Remove dirty linen and towels from departed rooms and drop in laundry chute to be sorted in laundry room.
• Deliver dirty linens via laundry cart and ‘power tug’ to Shore Hotel for laundering.
• Deliver laundered linens from Shore Hotel to Ocean View Hotel utilizing laundry cart and ‘power tug’.
• Sort, count, and pre-treat soiled towels in preparation for laundering.
• Load and unload washers and dryers.
• Remove trash from housekeeping carts and dispose of.
• Assist room attendants by delivering needed supplies to storage rooms and housekeeping carts.
• Maintain equipment and chemicals as trained.
• Fold, store, and distribute towels.
• Assist with other housekeeping tasks in the event of staffing shortages.
• Assist engineering department in projects as needed.
• Practice safe work habits and wear protective safety equipment.
• Maintain clean and orderly work area free from unsafe conditions.
• Performs other incidental and related duties as required and assigned.
• Report all unsafe conditions and items to management and security.
• Follow all Safety and Security policies and procedures.
• Assist engineering department in projects as needed.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.

• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work;
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) in discussing challenges to supervisor
• Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

• Must have, as a minimum of 1 year experience, in a similar capacity in a hotel with attention to detail.
• Bilingual in English/Spanish preferred.

EDUCATION:

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Be able to work in a standing position for long periods of time (up to 4 hours).
• Able to stoop, kneel, bend at the waist and reach on a daily basis to perform duties.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
• Regular and on-time attendance is critical on weekends and holidays.
• Knowledge of proper chemical handling
• Hours occasionally exceed 40 hours per week.

OTHER:

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

COMPANY BENEFITS:

• Medical, Dental and Vision Insurance (Upon Eligibility)
• 401(k) plan with Company Match up to 5% of Employee's Contribution)
• Seven (7) Paid Holidays (Upon Eligibility)
• Paid Sick Leave
• Free Parking
• Free Dry Cleaning (Work Attire Only)
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Colleague Referral Incentive Program
• Transportation Allowance

Our post-offer background check process includes a background check (HireRight) and a drug-screen.

We participate in E-Verify.

We are an Equal Opportunity Employer