Customer Service Representative in Charleston, Tennessee at Supply Chain
Job Description
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: We are seeking a motivated Customer Service Representative to join our team.
Role Purpose:
Key Accountabilities:
- Communicate with carriers to coordinate transportation activities and ensure timely movement of shipments.
- Schedule outbound and inbound shipments, deliveries, and carrier appointments.
- Process and reconcile carrier billing, invoices, and transportation-related charges.
- Monitor shipment status and provide updates to customers, carriers, and internal teams.
- Resolve carrier and transportation issues, including delays, discrepancies, and service concerns.
- Maintain accurate transportation, billing, and customer records within company systems.
- Support customer service operations by responding to inquiries and ensuring timely issue resolution.
- Build and maintain effective working relationships with carriers and transportation partners.
- Prepare transportation and service-related reports as needed.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred?
Position: CSR
Shift: 1st Shift Part-Time (M,W,F 8:30 AM – 5:00 PM)
Pay: $19.25/hour
Additional Incentives: Attendance bonus and Performance bonus
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
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