Virtual Course Coordinator - Student Worker - California Institute of Integral Studies in San Francisco, California at California Institute of Integral Studies

POSITION SUMMARY

Reporting to the Virtual Course Manager and working closely with other members of the Office of the Dean of Information Technology, the Virtual Course Coordinator provides technical and administrative support for virtual courses and university community members. This position assists faculty with virtual course setup, responds to technical support requests, and helps ensure a smooth and effective virtual learning experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist faculty with starting and managing virtual courses through Zoom.
• Schedule and coordinate Zoom meetings for virtual courses.
• Monitor and respond to chat support requests from faculty and university community members.
• Provide basic technical support during assigned shifts, including evenings and weekends.
• Update and maintain knowledge base articles and technical support documentation.
• Respond to multiple support requests simultaneously while maintaining timely and professional communication.
• Collaborate with Information Technology team members to troubleshoot and resolve technical issues.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum of three years of documented work experience involving the use of a Windows computer.
• Experience multitasking in a Windows operating environment.
• Familiarity with Microsoft Office applications and Zoom.
• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to manage multiple technical support requests simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Access to dependable high-speed internet.
• Availability to work assigned weekday, evening, and weekend shifts.

ENVIRONMENTAL DEMANDS

Work is primarily performed in an office or remote environment, requiring prolonged computer use, virtual meeting participation, and technical support. The position involves managing multiple priorities, responding to time-sensitive requests, and working assigned weekday, evening, and weekend shifts.

PHYSICAL ABILITIES

This position requires prolonged periods of sitting, standing, computer use, and keyboarding, along with frequent verbal and written communication. Occasional bending, reaching, stooping, pushing, and pulling may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

LOCATION

On-campus preferred for evening and weekend shifts; remote work is permitted based on departmental needs and approval.

WAGES AND BENEFITS

This is a part-time, non-exempt position scheduled for approximately 20 hours per week, with an hourly rate of $19.61. This position is not eligible for CIIS-sponsored benefits.

NOTES TO CANDIDATE

• Working Conditions Duties are primarily performed in an office environment at a desk or computer terminal, typically Monday through Friday.
• Background Check Due to the sensitivity and requirements of this position, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses, or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver's license.
• Visa Sponsorship Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer.
• Relocation Assistance This position is not eligible for relocation assistance.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

At the California Institute of Integral Studies (CIIS), we are dedicated to fostering a culture of inclusion and belonging, guided by our Seven Commitments. We value the diverse experiences, perspectives, and identities within our community and strive to create and maintain environments that are inclusive, equitable, accessible, and welcoming for all.

As an Equal Opportunity Employer we are committed to providing an open, fair, and non-discriminatory environment for all individuals, in accordance with all applicable federal, state, and local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and other terms and conditions of employment.

CIIS actively seeks to recruit and retain individuals who bring a broad range of cultural backgrounds, languages, and life experiences that enhance our institutional mission and values.