Case Manager – Community Support Program (CSP) in Milwaukee, Wisconsin at Wisconsin Community Services

What Youll Do

As a CSP Case Manager, youll help participants move from where they are today toward where they want to be.

Your responsibilities will include:

• Completing ongoing assessments and developing person-centered treatment plans.
• Providing case management, supportive psychotherapy, symptom management, and crisis intervention within your scope of practice.
• Monitoring mental health symptoms and coordinating medication-related needs.
• Supporting participants in developing and achieving attainable recovery goals.
• Coordinating mental health, healthcare, and substance use treatment services.
• Helping participants access and maintain housing.
• Supporting money management and other activities of daily living.
• Helping participants pursue employment and educational goals.
• Assisting with appointments, transportation, scheduling, and community resources.
• Conducting frequent home visits and community-based outreach.
• Providing transportation to participants when needed, including driving an agency van in circumstances required by program policy.
• Working closely with participants families and natural supports.
• Participating as an active member of an Assertive Community Treatment (ACT) team .
• Participating in group facilitation as assigned.
• Attending daily staffing, weekly team meetings, and in-service training.
• Maintaining accurate and timely clinical documentation in accordance with agency policy and DHS 63.
• Managing participant funds when appropriate.
• Collaborating with teammates to address both planned and unexpected participant needs.

This Isnt Your Typical Case Management Job

About 70% of your work happens in the community and participants homes .

You may spend your day helping someone move into stable housing, accompanying a participant to a medical appointment, connecting someone with substance use treatment, coaching someone through an important life skill, or helping de-escalate a crisis.

Youll work in real-world environments where progress isn't always linear.

But you'll also get to see something incredibly rewarding: people making progress because you showed up.

If youre someone who wants a careernot just a jobthis is an opportunity to develop your skills while making a meaningful difference in the lives of others.

Education

• Bachelors or Masters degree in behavioral science or a related field, such as:
• • Social Work
  • Psychology
  • Educational Psychology
  • Counseling
  • Marriage and Family Therapy
  • Related behavioral health discipline

Skills & Knowledge

• Knowledge of mental health and/or substance use disorders.
• Understanding of, or willingness to learn, the DSM-5 and psychotropic medications.
• Strong interpersonal and communication skills.
• Ability to respond appropriately during crises and utilize de-escalation techniques.
• Knowledge of motivational interviewing and trauma-informed care is preferred.
• Strong organization, time management, and documentation skills.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Ability to maintain professional boundaries and exercise sound judgment.
• Ability to work effectively with a diverse population.

Other Requirements

• Valid drivers license.
• Reliable personal vehicle and sufficient insurance to meet agency requirements.
• Ability to pass the required caregiver background check.
• Ability to travel throughout Milwaukee County and work in participants homes and community settings.

As a CSP Case Manager, you will serve as an active member of an Assertive Community Treatment (ACT) team, helping participants navigate their personal recovery journeys. This dynamic, community-based role focuses on empowering individuals by developing person-centered treatment plans, coordinating comprehensive healthcare, mental health, and substance use services, and assisting with essential life skills such as housing, employment, and money management.

This is not a traditional office job; approximately 70% of your time will be spent conducting home visits and community outreach. Your daily activities will range from crisis intervention and symptom management to accompanying participants to medical appointments and providing transportation when needed. You will collaborate closely with families, support networks, and teammates while maintaining accurate clinical documentation and participating in daily team meetings.