Program Enrollment and Enhancement Coord. in New York, New York at Rising Ground, Inc.

Overview

The Program Enrollment and Enhancement Coordinator (PEEC) is responsible for the development, implementation, and coordination of strategies and processes that will optimize the organization’s success in increasing the enrollment of under enrolled programs. Working closely with the appropriate Sr. Leadership across the program portfolio, the PEEC will develop and support pathways for internal referrals, while also coordinating with external agencies and partnerships to create transition pathways that promote a continuum of services and care for the populations that Rising Ground supports. Additionally, the PEEC will specifically work collaboratively with the VP of I/DD Services, and the Access, Intake, and Referral Supervisor, to coordinate the intake, enrollment, and admission processes for individuals seeking services through OPWDD programs and will ensure compliance with all OPWDD regulations while facilitating timely, respectful, and person-centered onboarding.

Key Responsibilities

• Manages the collection, review, and organization of complex intake documentation, verifying critical OPWDD, Medicaid, and eligibility requirements (e.g., NOD, LOC).
• Conducts intake screenings and interviews with families and Care Managers to assess service needs, while providing expert guidance on service options and next steps.
• Leads referral meetings, coordinates residential screenings and tours, and collaborates with internal Program Directors to ensure smooth placements and transition processes.
• Manages vacancy reporting, handles backfill requests, and utilizes internal record systems (e.g., MyEvolv/Lewis) to accurately track referral performance and resource metrics.
• Prepares and maintains highly confidential intake records in strict accordance with organization policies, HIPAA guidelines, and OPWDD regulations.
• Serves as the primary liaison among families, Care Coordination Organizations (CCOs), OPWDD representatives, and internal admissions committees.
• Partners with senior leadership to design and execute enrollment-boosting strategies for under-enrolled, revenue-generating programs in alignment with the Strategic Plan.
• Coordinates proactive transition strategies to seamlessly pipeline eligible students and families from specialized school partner programs into long-term IDD services.
• Collaborates with development teams to identify, integrate, and utilize innovative, evidence-based practices and improved technologies to enhance program offerings and attract enrollment.
• Establishes tracking systems to monitor Corrective Action Plans, incorporates participant feedback into programming, and works with staff to optimize workflows and training.

Other related duties as assigned by supervisor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Bachelor’s or master’s degree in human services, Psychology, Social Work, or related field (Master’s degree is preferred).
• Minimum of 3-5 years of experience in intake, case management, or OPWDD-related role.
• Familiarity with electronic health record (EHR) systems, OPWDD eligibility, and the CRO process is preferred.
• Comprehensive working knowledge of program planning, programmatic regulations, requirements, budgets, and current best practices
• Ability to work closely with Performance, Evaluation and Measurement Department to ensure the delivery of qualitative and quantitative goals and outcomes of programs and services. Analyze and assess programs based on data collected and implement corrective measures if required.

Supervisory Responsibility

• No

Work Environment

• Corporate Office

Position Type/Expected Hours of Work

This is a full- time position. Days and hours of work are Monday through Friday at the 1333 Broadway office in Manhattan. Work hours 9:00 am - 5:00 pm.

Benefits &Compensation

• Competitive salary structure
• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options ( If Applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)