IT Help Desk Associate in Cockeysville, Maryland at CARCHEX

Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.

Essential Responsibilities:

· Oversee daily end user system operation to address and resolve technical issues

· Provide technical support to troubleshoot hardware and software issues

· Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance

· Assist IT team with employee help desk tickets

· Maintain detailed documentation of all user requests and the steps taken for resolution.

· Perform various tasks as requested by the IT team

· Learn new support technology as required

· Triage issues and escalate to management as needed.

· Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

· Perform IT audits covering user account, licensing, hardware inventory etc.

Qualifications:

· Bachelor’s Degree or equivalent work experience

· A minimum of 1 year Help Desk experience

· Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).

· Hands-on experience with both hardware and software troubleshooting

· Strong communication skills and the ability to work with different levels of employees.

· Strong problem solving and analytical skills.

· Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Compensation: $22.00 - $26.00 Hourly, based on experience

Work Schedule:

Monday – Friday, 9:00 AM – 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE

FLSA Status: Non-Exempt