Records Retrieval Manager in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Records Retrieval Manager based in the United States.

This is a remote leadership opportunity for an operations professional ready to help modernize records retrieval through technology and process innovation.
You’ll lead a large team while owning performance, accountability, engagement, and day-to-day operational execution.
The role combines hands-on people leadership with a strong focus on AI adoption, workflow automation, and operational efficiency.
You’ll partner closely with senior leadership to identify bottlenecks and help shape scalable tools, systems, and processes.
Your work will directly influence how the team transitions from manual workflows toward more technology-enabled operations.
This is an ideal environment for an entrepreneurial leader who enjoys building structure, improving processes, and working through evolving challenges.
You’ll have meaningful ownership and the opportunity to help define the future of a growing, tech-enabled legal operations function.

• Provide direct oversight of a large remote team, managing performance, attendance, productivity, and day-to-day accountability.
• Conduct regular one-on-ones, team check-ins, and performance conversations to maintain alignment, engagement, and high standards.
• Identify team members who are not meeting KPI expectations and provide timely coaching, feedback, or escalation as appropriate.
• Partner with senior leadership on performance improvement plans, recognition initiatives, and broader team development.
• Review and approve employee timecards to ensure accuracy and compliance.
• Collect and consolidate weekly productivity worksheets into centralized tracking reports.
• Produce weekly performance reporting covering team output, KPIs, trends, and areas requiring attention.
• Compile case-level invoices into master billing spreadsheets prior to submission.
• Champion the adoption of AI, automation, and technology-enabled workflows across the team.
• Partner with leadership to identify operational bottlenecks and contribute to the design and improvement of internal tools and systems.
• Evaluate and pilot new technology platforms and AI solutions, assessing their impact on team productivity and workflow quality.
• Document current-state processes and proactively identify opportunities to reduce manual work, improve throughput, and increase operational scalability.
• Help guide the team through organizational and technological change while maintaining clear communication and operational continuity.

• 4+ years of experience in records retrieval, legal operations, tech-enabled services, or a related operational environment.
• 2+ years of people management experience, preferably managing remote or distributed teams.
• Familiarity with legal workflows and records retrieval is preferred, although strong operational judgment and leadership capabilities are highly valued.
• Demonstrated interest or hands-on experience with AI tools, workflow automation, or no-code/low-code platforms.
• Experience leading teams through technology adoption, process transformation, or organizational change.
• Strong analytical and reporting skills, with proficiency in Excel, Google Sheets, or comparable spreadsheet and reporting tools.
• Experience with automation, productivity, or operational reporting platforms is a plus.
• Strong coaching, communication, and performance-management skills, with the ability to hold team members accountable while supporting their development.
• An entrepreneurial and self-directed mindset, with the ability to identify problems and create practical solutions without relying on established playbooks.
• Comfort working in an evolving environment where processes and systems are continuously being built, tested, and improved.
• Strong organizational skills and attention to detail, particularly when managing performance data, reporting, billing information, and operational workflows.

• Competitive salary of $87,500–$115,000.
• Remote work environment with flexibility.
• Company-sponsored health, vision, and dental benefits for employees and dependents.
• Wellness and mental health benefits available for employees and their families.
• Flexible paid time off to support work-life balance.
• Equity opportunities.
• Access to a company-provided 401(k) plan.
• Home office setup.
• Monthly stipend to help offset internet and phone expenses.