Client Success Partner in Chicago, Illinois at Evention LLC

The CSP serves as a trusted advisor to clients throughout the customer lifecycle by:

Supporting onboarding and successful implementation

Driving product adoption and engagement

Monitoring customer health and satisfaction

Reducing churn risk

Managing renewals

Identifying expansion and upsell opportunities

Ensuring clients achieve their desired business outcomes with Evention's solutions [Evention C...ption 2026 | Word], [Evention C...2026 EMEA | PDF]

Key Responsibilities

According to Evention Client Success Partner Description 2026, CSPs: [Evention C...ption 2026 | Word]

Manage a portfolio of client accounts and act as the main point of contact.

Build relationships with key client stakeholders.

Monitor product usage and customer engagement.

Conduct business reviews and strategic planning sessions.

Demonstrate ROI and customer value.

Proactively identify and mitigate churn risks.

Drive customer renewals.

Partner with Business Development on expansion opportunities.

Work closely with Professional Services, Support, Product, and Sales teams.

Advocate for customer needs internally.

Maintain account plans, forecasts, and activities in Salesforce.

Travel to client sites, conferences, and industry events as needed.

Tasks include, but are not limited to:

• Managing accounts alongside Account Executives and Directors of Business Development??

• Demonstrating thorough knowledge of services and value proposition?

• Collaborating with Evention's Client Success Team to communicate when existing Evention users may require extra attention?

• Problem solving client challenges and assisting in solutions to build trust and create a great client experience

• Cultivating relationships through calls, meetings, and digital sales campaigns?

• Contributing to quarterly and annual sales goals?

• Adapting to new technology and encompass high-level organization skills ?

• Performing outstanding verbal and written communication skills?

• Attending conferences applicable to target verticals

• Regular onsite visit to client locations

This is an in office position in our Downtown Chicago Office

Qualifications

• Bachelor’s Degree or relevant experience; preferred degree fields include business, sales, marketing, accounting, hospitality & retail

• Prior experience working with Salesforce (preferred)

• Prior experience working in a SaaS Sales Environment (preferred)

• Prior experience working in Hospitality or Retail Space (preferred)

• Problem solving skills

To apply, e-mail a resume and cover letter to recruitment@eventionllc.com.?

Additional Notes

About Evention:?Evention LLC, located in the Chicago loop, is a leading software company that leverages automation to reinvent legacy accounting processes. Evention’s solutions automate gratuity payroll, cash management, group billing, and credit card reconciliation for retail, hospitality, grocery, casino, convenience store, theatre, and other industries across the globe

Applicants must be legally authorized to work in the United States