Client Coordinator in Chicago, Illinois at Serenity Home Health Care

Client Coordinator

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Key Responsibilities

Client Accountability

Responsible for overseeing thewell-being, service coordination, and overall care of all assigned clients.

Prompt Client Profile Adoption

Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.

New Client Staffing

Complete staffing for all new clients within48 hours. Any delays must beimmediatelyescalated to the Branch Manager.

Care Plan Adjustment

Process all updates to client care plans, including service or schedule changes, within 1 hour of receivingnew information.

Timely Communication

Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.

Client Scheduling

Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.

Thorough Documentation

Record allclient‑relatedcommunication in the client profile to ensureaccurate, complete, and compliant documentation.

Weekly Client Outreach

Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.

Missed Visit Management

Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.

Service Terminations

Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.

Uninterrupted Services

Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise

Service Renewal for VA Clients

Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.

Client Monthly Survey Requirement

Ensure completion of monthly surveys for all clients under the coordinator’s management.

Annual Caregiver Performance Evaluation

Ensure all caregivers serving assigned clients complete an annual performance evaluation.

Required Skills/Abilities

Demonstrated customer service and communication skills, problem solving, and attention to detail.Technical proficiency in utilizing computers and generating reports.Able to speak, read and write English fluently. Able to speak other languages is an advantage.

Education and Experience

High school diploma or equivalent.2 years of experience in a customer service role highly preferred

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.