General Manager - Retail in Buffalo, New York at Ashley | The Wellsville Group

At The Wellsville Group, we believe great stores are built by great leaders. As a General Manager, you’ll play a key role in driving performance, developing people, and creating a culture where teams and individuals can succeed.

This is a hands-on leadership role for a proven retail leader who is ready to operate at a General Manager level while providing leadership support across the market.

Your primary home will be our Amherst showroom, with the opportunity to support other locations within the market as business needs require.

When the GM is present, you’ll be a strong leadership partner—helping drive the business, coach the team, and keep priorities moving forward. When the GM is away, you’ll step up and confidently lead the showroom.

You’ll be visible on the sales floor, connected to your team, and actively involved in the business every day.

You’ll be a hands-on leader who is comfortable taking ownership and making things happen. Your role will include:

• Partnering with General Managers to drive sales, culture, and operational excellence
• Stepping into full showroom leadership when the GM is offsite, on PTO, or business needs require
• Leading from the sales floor and staying connected to both customers and team members
• Coaching, developing, and holding team members accountable to expectations
• Supporting recruiting, onboarding, and development of future leaders
• Reinforcing company initiatives, processes, and standards
• Identifying opportunities and challenges within the business and taking action
• Helping create consistency and strong leadership across the market
• Building a culture where people feel supported, challenged, and motivated to perform

We’re looking for a confident, people-first leader who enjoys leading from the front and knows how to bring out the best in others.

You may be a great fit if you:

• Have proven retail leadership experience and are ready for your next challenge
• Lead from the front and aren't afraid to get in the mix
• Know how to coach people while still holding them accountable
• Have the confidence to take charge and make decisions when needed
• Thrive in a fast-paced, performance-driven environment
• Build strong relationships while maintaining clear expectations
• Enjoy developing people and seeing them grow
• Can shift priorities and locations without losing focus
• Understand that strong results start with a strong team

Most importantly, you see leadership as more than managing a store. You want to develop people, influence the business, and make a meaningful impact on the teams around you.

As a General Manager supporting our Amherst showroom and the broader market, you’ll play an important role in maintaining strong leadership and consistent execution across our business.

Your ability to move between supporting and leading allows our teams to stay focused, our standards to remain strong, and our customers to receive a great experience every day.

You’ll have the opportunity to work alongside experienced leaders, build relationships across multiple locations, and continue expanding your leadership experience within The Wellsville Group.

• Previous retail leadership experience required
• High-volume or multi-unit leadership experience is a plus
• Strong communication and relationship-building skills
• Proven ability to coach and develop others
• Confidence making decisions and taking ownership
• Strong organizational and time-management skills
• Ability to adapt to changing business needs
• Comfortable using Microsoft Office and modern collaboration tools
• Reliable transportation and willingness to travel within the market as needed

• High School Diploma or equivalent required
• Previous store-level leadership experience preferred

• $70,000–$75,000 base salary + performance-based bonus
• Target earning potential of approximately $110,000
• Average 50 hours per week

Competitive Pay
A strong base salary plus performance-based bonuses that reward results.

Great Benefits
Health, dental, vision, PTO, and 401(k) with company match.

Employee Perks
Enjoy employee discounts on our home furnishings.

Growth Opportunities
We believe in promoting from within and giving strong leaders opportunities to continue growing.

Leadership Development
Continue building your leadership skills and expand your impact across the organization.

A Team That Supports You
Work alongside experienced leaders who want to see you succeed.

We’re committed to building strong teams, developing great leaders, and creating a culture where accountability and care go hand in hand.

If you’re a proven retail leader who is energized by people, motivated by results, and ready to make an impact both in your showroom and across the market, we’d love to talk with you.