Hospitality Manager-Main St. William Chris Vineyards in Fredericksburg, Texas at Tres 10 Solutions Inc.

Job Title: Hospitality Manager

Location: Main St

FLSA Classification / Pay Type: Exempt / Salary

Salary Grade: DOE (to be determined)

Reports To (Title): Senior Hospitality Manager

Direct Reports: Tasting Room / Hospitality Team Members

Date Created or Revised: 09-18-26

William Chris Wine Company is a premium wine company headquartered in Texas and encompassing nine industry-leading brands: William Chris Vineyard (WCV), Uplift, Rebecca Caroline, Skeleton Key, Grower Project, Yes We Can, Sway Rosé, Wine for the People, and La Valentia. Our flagship brand, WCV, was named the 31st Top Vineyard in the World. We also own and operate the Hill Country Wine Academy. We don't follow trends, we create them. We are the leading producer of Texas-grown wine, we're on a strong trajectory for future growth and brand expansion, and we are looking for ways to share a piece of our world with more people.

The Hospitality Manager oversees daily tasting room operations, ensures consistent and elevated guest experiences, and leads a portion of the hospitality team. This location is staffed by two Hospitality Managers who wear multiple hats and share responsibility across all three primary functional areas — Administration & Reporting, Operations & Logistics, and Training & Team Development — rather than each specializing in a single function.

• Competitive salary, DOE

• Exempt from overtime under the FLSA executive exemption (29 CFR § 541.100)

• Healthcare benefits

• Opportunities for training and professional development

• 50% discount on most wines in the WCWC portfolio

• Free monthly wine allocation depending on tenure

• A great team to work with in a beautiful environment

• ...and more!

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Administration & Reporting

• Interview, hire, schedule, and manage tasting room staff.

• Track and reconcile daily sales, tips, and cash handling procedures.

• Maintain and monitor scheduling software and staff timekeeping.

• Report performance data weekly, monthly, and quarterly to senior leadership.

• Ensure adherence to TABC and labor law compliance.

Operations & Logistics

• Monitor facilities, grounds, parking, and environmental presentation.

• Manage tasting room wine and merchandise inventory and reorder processes.

• Oversee execution of events in collaboration with Wine Club and Events teams.

• Menu and experience planning as needed.

• Direct and oversee the logistics team for tasting room operations and events.

Training & Team Development

• Provide real-time coaching and performance management using KPIs.

• Hold regular team meetings for morale, communication, and education.

• Collaborate with the Director of Education on training programs and elevated experiences.

• Participate in performance reviews, onboarding, and mentorship of new hires.

General Responsibilities

• Ensure readiness of tasting spaces, including cleanliness, presentation, and inventory.

• Respond to and resolve guest concerns and service recovery opportunities.

• Lead tasting room operations during peak periods.

• Communicate the company vision, values, goals, and culture consistently.

• Deliver outstanding service to members, guests, and prospective members.

• Additional duties as assigned

• Exceptional communication, team-building, and organizational skills

• Creative and outgoing, with strong leadership skills

• Passionate about achieving and exceeding team and company goals

• Working knowledge of wine service, hospitality systems, and inventory management practices

• Proven track record in guest satisfaction, team development, and operational efficiency

• Supervises Tasting Room/Hospitality Team Members; has authority to hire, discipline, and make recommendations affecting employment status.

• Office environment

• Tasting rooms (indoor, climate-controlled)

• Outdoor events (non-climate-controlled, various locations)

• Extended periods of sitting at a desk, using a computer and phone

• Extended periods of standing and walking

• Ability to negotiate uneven, outdoor surfaces

• Ability to lift up to 45 lbs. repeatedly

• This position does not require travel

• This position is not eligible for remote work and requires on-site work on a regular basis

• Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked

• Travel between sites during the workday is considered time worked, which will include traveling to WCV in Hye for training sessions, all staff meetings, and other mandatory functions

• High school diploma or GED equivalent

• Minimum 2–5 years of wine industry experience in a customer-facing hospitality role

• Minimum 2–5 years of experience planning and executing hospitality events

• Ability to communicate clearly with managers, employees, vendors, and guests

• Safe Food Handling Certification (Company-provided course available)

• TABC Server Certification (Company-provided course available)

• Experience calculating figures and amounts and performing mathematical functions to meet business needs

• WSET 2 or CMS Certified Sommelier or better

• Upscale wine program experience

• Must possess a sense of urgency and positivity while being a team player

• Must have the ability to multitask and complete duties, tasks, and projects despite interruptions

• Must be a self-starter with the ability to complete duties, tasks, and projects with little or no supervision

• Must be able to work during peak times, including Fridays, Saturdays, Sundays, and some holidays

• This job is not eligible for visa sponsorship

It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local law.

This job description does not constitute an employment contract or a guarantee of employment for any specific duration. Employment with William Chris Wine Company is at-will, meaning either the employee or the Company may end the employment relationship at any time, with or without cause or notice, consistent with applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.