Shared Services Associate in at ProctorU Inc.

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Meazure Learning was established when testing industry giants ProctorU and Yardstick joined forces in 2020. Our goal is to better serve both our higher-ed and professional testing clients by creating the most comprehensive and transformative full-service online test development and delivery solution on the market. As the demand for remote proctoring has grown, we’ve expanded our footprint to 16 offices in 8 countries, staffed by the largest certified proctor and support workforce in the world.

Meazure Learning uses technology to make education accessible to all regardless of ability or location while building trust in the expansion of access to education. Our team is responsible for building and supporting digital solutions trusted by over 1,000 institutions in 129 countries who administer over 2,000,000 exams per year, and we are continuing to grow!

The Role:

The Shared Services Associate is responsible for delivering administrative support to internal teams, clients, and candidates. This role ensures smooth operations related to exam administration, billing, and client service by responding to inquiries, processing applications, troubleshooting issues, and maintaining accurate reporting within a defined scope of responsibilities.

The Responsibilities:

• Serve as a first-level resource for delivering timely and professional responses to inquiries.
• Monitor and respond to inquiries via Zendesk, offering troubleshooting and guidance as needed.
• Collaborate cross-functionally with internal departments such as Finance, Test Delivery, Client Services, and Account Management to support overall client satisfaction and operational excellence.
• Generate internal reports to support department efficiency, visibility, and oversight.

Additional Position Information:

• Remote India Opportunity
• Core Hours: 6 pm – 3 am (IST)
• Core Days Worked: Monday - Friday

Desired Attributes:

• Perform other duties and projects as assigned.
• Actively contribute to and support the organization’s quality improvement initiatives and service excellence programs.
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of experience in administrative support, customer service, or operations preferred
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Zendesk or other ticketing platforms is a plus
• Attention to detail and commitment to delivering high-quality work
• Ability to work independently and collaboratively in a fast-paced environment

Our Company Values:

• Integrity. Honest, open and ethical practices
• Service. Remarkable service and personal leadership
• Innovation. Anticipate, challenge, and create
• Excellence. Quality through relentless improvement

The Benefits:

• Competitive salary
• 100% company-funded medical (for you AND your family!)
• Professional working environment
• Unlimited growth potential
• Great working environment with a team of exceptional people

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.