Professional Services Consultant in London, England at Unily

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Professional Services Consultant. A proficiency in German would be preferable.

The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will be responsible for providing strategic consulting services, helping clients define requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine technical expertise, consultative skills, and strong client relationship management to drive positive customer outcomes.

Key Responsibilities

Technical & Consultative Expertise

Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processesStay updated with the latest within our products and features, as well as broader technology trends and advancementApply technical knowledge to support clients in achieving their business objectivesIdentify and resolve complex business or technical issues in partnership with the solutions Architect to ensure minimal disruption to the projectConfigure and customize our solutions to meet client-specific requirements Client Engagement & DeliveryBuild and maintain strong client relationships with all relevant stakeholdersUnderstand client needs and provide support to deliver tailored solutionsCommunicate effectively with clients, translating technical concepts to non-technical stakeholdersRepresent the company professionally and demonstrate the value of our solutionsDrive client adoption and ensure successful implementation of our solutions

Project Support

Contribute to the management of projects from inception to completionEnsure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholdersBe able to apply project management methodologies to track progress and manage deliverablesIdentify and mitigate potential risks that could impact project successManage client expectations throughout the project lifecycle

Documentation & Knowledge Sharing

Prepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholdersClearly document agreed-upon solutions in partnership with the Solutions ArchitectCapture all relevant information for recurring technical needsCreate and maintain knowledge base articles and best practice guidelinesContribute to the development of reusable assets and templates

Team Collaboration & Operational Adherence

Adopt and help iterate on all processes, best practices and operational elements to ensure consistencyWork effectively with cross-functional teams to deliver integrated solutionsMentor and guide associate consultants where appropriateFoster a collaborative and productive work environmentShare knowledge and expertise with team membersSupport the Professional Services Consulting Manager in achieving team objectives

Qualifications

Experience

4+ years of experience in technical or business consulting or a related fieldHistory of successful client engagement and solution deliveryExperience with enterprise software implementation and configuration or professional servicesBackground in applying structured methodologies for service deliveryExperience working in cross-functional project teams

Technical Skills

In-depth knowledge of the solutions being implemented or leveraged (Subject Matter Expert)Strong understanding of other technical systems and integrationsFamiliarity with software development processes and practicesExperience with configuration and customization of enterprise softwareUnderstanding of data models and business process workflowsFamiliarity with UX/UI design principles

Consultative Skills

Strong analytical and problem-solving capabilitiesAbility to analyze complex problems and develop effective solutionsExperience translating business requirements into technical solutionsStrong data analysis and interpretation skillsCreative and critical thinking abilities

Project Management Skills

Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall)Ability to manage multiple workstreams simultaneouslyStrong organizational and time management skillsExperience in scope management and handling changing requirementsAbility to track progress and report on deliverables

Communication & Client Management

Excellent verbal and written communication abilitiesStrong presentation and documentation skillsAbility to explain technical concepts to non-technical stakeholdersExperience building and maintaining strong client relationshipsUnderstanding of client business processes and requirements

Additional Skills

Strong business acumen with understanding of industry trendsAbility to align technical solutions with business goals Adaptability to quickly learn new technologies and processesTeam collaboration and interpersonal skillsSelf-motivation and ability to work independently when needed

Education & Certifications

Bachelor's degree; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plusRelevant certifications (e.g., PMP, ITIL) a plus

Travel Requirements

Willingness to travel up to 30% (domestic and international) to support client engagements

Location

Flexible with preference for major business hubs in North America (ET) or Europe (GMT/CET)

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work For Unily?

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

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