Peoplelink Service Representative in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Peoplelink Service Representative in United States.

This role serves as a central point of contact for employees and the broader university community, providing responsive, accurate, and high-quality support across a wide range of HR, payroll, benefits, and employee service inquiries. You will act as the first line of assistance for the PeopleLink Service Center, helping resolve questions while ensuring a seamless and professional customer experience. The position requires strong communication skills, attention to detail, and the ability to navigate multiple systems and policies in a fast-paced, service-oriented environment. You will also play a key role in escalating complex cases to the appropriate internal teams, ensuring timely resolution and continuous service improvement. In addition, the role involves supporting HR administrative processes, data management, and documentation tasks that require confidentiality and accuracy. This is a highly collaborative position where strong organizational skills and customer service excellence directly impact employee satisfaction and operational efficiency.

• Serve as the primary point of contact for the PeopleLink Service Center, responding to inquiries related to benefits, payroll, employee data, time entry, and HR policies.
• Provide accurate information and guidance while ensuring adherence to established procedures and institutional policies.
• Escalate complex or sensitive cases to appropriate departments such as HR, Payroll, IT, Budget, Bursar, or Registrar for resolution.
• Review personnel action forms and updates to identify changes such as new enrollments, terminations, promotions, and benefits eligibility.
• Maintain and monitor benefits enrollment processes, ensuring accuracy and compliance with applicable rules.
• Prepare correspondence, reports, and documentation for internal and external stakeholders, ensuring clarity and accuracy.
• Manage and update databases, spreadsheets, and records using advanced word processing and data tools.
• Prioritize daily administrative tasks and coordinate workflow support for student and casual employees when applicable.
• Assist with hiring and onboarding processes for student and casual staff as needed.

Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred depending on experience level.
• 3+ years of office or administrative experience with strong customer service responsibilities.
• Experience in HR, payroll, higher education, or shared services environments is strongly preferred.
• Strong proficiency in Microsoft Office applications, including Word, Excel, and database tools.
• Ability to type accurately at a moderate to fast pace with strong attention to detail.
• Excellent written and verbal communication skills, including proofreading and documentation accuracy.
• Strong interpersonal skills with proven ability to manage conflict, solve problems, and support customers effectively.
• Ability to manage multiple priorities in a deadline-driven and high-volume environment.
• Familiarity with HRIS or case management systems such as Workday or ServiceNow is a plus.
• Strong commitment to delivering exceptional customer service with professionalism and discretion.

Benefits:

• Competitive hourly rate of approximately $39.13 USD, depending on applicable agreements and qualifications.
• Comprehensive employee benefits package including health, dental, and vision coverage.
• Paid time off and holiday benefits in accordance with institutional policies.
• Retirement savings options and additional employee support programs.
• Opportunities for professional development and internal mobility within a large academic environment.
• Access to training and tools supporting HR, payroll, and administrative career growth.
• Inclusive and equal opportunity workplace committed to diversity and employee well-being.