IT End-user Support in New York, New York at Phi International, Inc

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users.

🔧 Key Responsibilities

• Provide first-level IT support via phone, email, chat, and in person

• Diagnose and troubleshoot hardware, software, network, and system issues

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Manage user accounts (password resets, permissions, Active Directory updates)

• Support Microsoft 365 applications, VPN access, and enterprise tools

• Document incidents and resolutions in the ticketing system

• Escalate complex issues to Tier 2/3 support when necessary

• Maintain IT inventory and asset tracking

• Educate users on IT best practices and security awareness

🛠 Required Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

• 1–3 years of IT helpdesk or desktop support experience

• Strong knowledge of Windows and/or macOS operating systems

• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)

• Experience with ticketing systems

• Excellent communication and customer service skills

🌟 Preferred Qualifications

• Experience with Active Directory and Microsoft 365

• Knowledge of remote support tools

• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications

• Experience in a fast-paced corporate environment

🤝 Key Competencies

• Strong problem-solving skills

• Ability to multitask and prioritize

• Customer-first mindset

• Professional and positive attitude

• Team collaboration

🎁 What We Offer

• Competitive salary

• Health, dental, and vision benefits

• Paid time off

• Professional development opportunities

• Collaborative and supportive team environment

The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.