Wyndham Westward Look Grand Resort & Spa - Director Operations in Tucson, Arizona at Aimbridge Hospitality

Wyndham Westward Look Grand Resort & Spa - Director Operations

Join our team as Director of Operations!

Teaming up with the General Manager, the Director of Operations is the go-to leader who keeps the hotel running smoothly! Youll keep costs in check, raise the bar on quality, and inspire your team to deliver unforgettable guest experiences. Your days will be filled with crunching numbers, reviewing business stats, and making sense of financial reportsbut theres plenty of action too! Youll help shape winning sales and marketing strategies, making sure the hotel shines and stands out from the crowd.

KEY SKILLS/RESPONSIBILITIES

• Revenue & Marketing Leader: Oversee all hotel revenue streams and develop effective marketing and pricing strategies to maximize profitability across departments.
• Sales & Guest Experience Champion: Drive sales through relationship-building and proactive account management, while promoting hotel policies and delivering exceptional guest service.
• Financial & HR Manager: Prepare budgets, monitor financial performance, and produce reports. Lead human resources initiatives focused on employee motivation, development, and retention.
• Asset & Compliance Steward: Protect hotel assets through maintenance programs and quality reviews, ensuring compliance with all laws and company policies.
• Team Builder & Communicator: Set clear roles and goals, host regular meetings, and keep open lines of communication to drive team performance and meet corporate objectives.
• Professional Role Model: Maintain a polished, professional image, adhere to attendance guidelines, and remain flexible in taking on additional duties as needed.

EDUCATION & EXPERIENCE

• Bachelors degree or hotel hospitality experience required; minimum 4 years of related experience or equivalent education.
• Strong leadership, communication, and customer service skills; attention to detail with planning, organization, and computer proficiency.
• Mathematical and general accounting knowledge, including budgeting, profit/loss, and variance analysis.
• Relevant certifications (e.g., Alcohol Awareness, General Manager) as required by franchise.
• Adaptable to a fast-paced environment and willing to be on call as needed.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Westward Look Wyndham Grand Resort & Spa provides an upscale Southwestern workplace set on 80 acres in the Sonoran Desert. Originally built as a haciendastyle home in 1912, the resort blends historic character with modern amenities. Team members support 241 guest rooms, each with a private balcony and desert views, along with onsite dining, the Sonoran Spa, three pools, hot tubs, and horsebackaccessible nature paths. Located near Sabino Canyon, Saguaro National Park, and Tucson Mall, the property attracts both leisure guests and outdoor enthusiasts. Its a scenic, resortstyle environment ideal for staff who enjoy delivering warm, hightouch hospitality.

Application deadline for Colorado positions: