IT Operations Administrator in Los Angeles, California at Us Metro Bank

• Manage and track all IT related invoices, ensuring accuracy, proper approvals, and timely processing in coordination with Head of IT.
• Maintain IT vendor records, including contracts, contact information, renewal dates, and required supporting documentation.
• Coordinate vendor documentation requests, including contracts, agreements, compliance documents, and other materials required for audits or vendor risk management.
• Manage IT asset and inventory records, including hardware, software, licenses, and fixed assets.
• Perform periodic reconciliation of IT fixed assets with other departments, and support asset audits as required.
• Support to maintain IT-managed user identity and access records for systems, applications, Microsoft Active Directory, Microsoft 365, and infrastructure under IT ownership, including accounts, roles, groups, and account status.
• Coordinate and document user access provisioning, modification, and deprovisioning based on approved requests and established joiner, mover, and leaver procedures.
• Support periodic user access reviews by obtaining user and entitlement lists, coordinating review with system owners, tracking responses and exceptions, and retaining completion evidence.
• Track timely removal or modification of access for terminated and transferred users, inactive accounts, shared or service accounts, privileged access, and identified access-review exceptions.
• Maintain access matrices, role and group documentation, approval records, review schedules, and audit evidence; escalate missing approvals, discrepancies, conflicting access, or overdue remediation to management or Information Security.
• Maintain and track IT change control documentation, including change requests, approvals, testing evidence, and implementation records and support periodic reviews of change management records to ensure completeness, accuracy, and compliance with Bank policies and regulatory requirements.
• Coordinate with IT Operation team to maintain and review quarterly IT inventory review reports and ensure inventory records are kept current.
• Assist and support the Head of IT with new IT purchases, procurement activities, and budget and cost management tracking.
• Track and maintain IT documentation required on a periodic basis, including inventories, access reviews, vendor lists, contracts, and other operational guidelines.
• Support the Head of IT and the Information Security Officer by preparing and coordinating requested IT operational documentation under the direction of the Head of IT and other management.
• Perform administrative and operational tasks or projects assigned by the Head of IT and other IT managers.
• Comply fully with all Bank policies, procedures, and regulatory requirements, and complete all required training

• Strong organizational and administrative skills with attention to detail
• Experience managing invoices, vendor records, contracts, or procurement related documentation
• Ability to track and maintain accurate inventories and records
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Ability to work with IT asset inventories, user identity and access records, access matrices, end-user access lists, and documentation repositories
• Understanding of identity and access management concepts, including provisioning and deprovisioning, joiner-mover-leaver processes, role-based access, least privilege, segregation of duties, and periodic access recertification
• Strong communication and collaboration skills, with the ability to work effectively with IT staff, Accounting, vendors, and other departments
• Ability to handle sensitive and confidential information appropriately
• Ability to manage multiple tasks and priorities in a deadline driven environment
• Ability to work independently with minimal supervision while supporting leadership direction
• Willingness to support additional duties as assigned by management (if needed)

• High School Diploma or Associate Degree preferred
• Combination of relevant education and work experience may be considered in lieu of formal education
• 1 to 3 years of experience in IT operations support, identity and access administration, IT administration, or a related role preferred
• Experience supporting user access administration or access reviews in a regulated environment such as banking or financial services is preferred

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, veteran status, disability, medical condition, genetic information, protective hairstyles, reproductive health decision-making, lawful off-duty cannabis use, or any other characteristic protected by federal, state, or local laws.

We comply with all applicable employment laws, including the California Fair Employment and Housing Act. If you require a reasonable accommodation during the application or interview process, please contact us.