Front Desk Coordinator in Dayton, Ohio at NOVA BEHAVIORAL HEALTH, INC.

About Company:

At Nova Behavioral Health, our mission is to provide individuals and families opportunities for positive change. We strive every day to provide access to care and strong clinical services that assists each individual who reaches out to Nova Behavioral Health a chance to begin or continue their recovery journey.

We treat each individual from a holistic approach which considers their behavioral health needs, physical issues, needs for support in the community while identifying the challenges each day brings to their lives. Our goal is to include their family and the community whenever possible recognizing everyone has “natural” support in their lives and those individuals become integral in the recovery process.

About the Role:

The Front Desk Coordinator plays a pivotal role in ensuring the smooth and efficient operation of the healthcare facility's front office. This position serves as the first point of contact for patients, visitors, and healthcare professionals, providing a welcoming and professional environment. The coordinator manages patient check-ins, appointment scheduling, and communication between patients and medical staff, thereby facilitating seamless patient flow and enhancing overall patient experience. Additionally, the role involves handling administrative tasks such as managing records, processing payments, and coordinating with insurance providers to support clinical operations. Ultimately, the Front Desk Coordinator contributes significantly to the facility’s reputation by delivering exceptional customer service and maintaining organized front desk operations.

Minimum Qualifications:

• Associate degree or certification in medical administration or healthcare management.
• Previous experience in a front desk or administrative role, preferably in a healthcare setting.
• Proficiency with computer systems, including appointment scheduling software and Microsoft Office.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with electronic health record (EHR) systems.
• Familiarity with insurance verification and billing processes
• Customer service training or certification.

Responsibilities:

• Greet and assist patients and visitors promptly and courteously, ensuring a positive first impression.
• Manage appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient information, insurance details, and process necessary documentation accurately.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate departments or personnel.
• Maintain patient records confidentiality and ensure compliance with healthcare regulations such as HIPAA.
• Coordinate with medical staff to communicate patient arrivals and any special needs or requests.
• Process patient payments, handle billing inquiries, and assist with insurance claim submissions.
• Participates in agency committee(s) according to CARF Standards
• Provides assistance with applying for Medicaid Benefits
• Maintain a clean, organized, and professional front desk area to support efficient operations.
• Other duties as assigned.

Skills:

The Front Desk Coordinator utilizes strong communication skills daily to interact effectively with patients, families, and healthcare staff, ensuring clear and compassionate exchanges. Organizational skills are essential for managing appointment schedules, patient records, and administrative tasks efficiently, preventing delays and errors. Proficiency with healthcare software systems enables the coordinator to accurately enter data, verify insurance information, and facilitate billing processes, which supports the financial and operational health of the facility. Problem-solving skills are applied when addressing patient concerns or scheduling conflicts, ensuring smooth resolution and patient satisfaction. Additionally, confidentiality and attention to detail are critical to maintaining compliance with healthcare regulations and protecting sensitive patient information.

Equal Opportunity Employer