Early-Career HVAC Service & Airflow Technician in Snellville, Georgia at DAFFY DUCTS LLC

Daffy Ducts is looking for an early-career HVAC technician who has a solid technical foundation and wants to develop into a strong residential service and airflow professional.

This role is designed for a recent HVAC graduate or technician with limited field experience who already understands the fundamentals of residential HVAC but is still developing real-world service experience.

You will perform residential maintenance, basic diagnostics, minor repairs, airflow testing, duct-system evaluations, and digital documentation while working within Daffy Ducts’ structured field-service process.

We are not looking for someone who needs to be taught HVAC from scratch. We are looking for someone who can safely perform basic technical tasks when directed, follow a defined process, communicate professionally with homeowners, use technology comfortably, and apply coaching quickly.

Daffy Ducts provides the process, workflow, team support, and continued technical development. Your responsibility is to consistently execute the process, gather accurate information, document findings, communicate clearly, and progressively earn greater technical independence.

HVAC Maintenance and Basic Service

• Perform residential HVAC maintenance and system inspections.
• Complete assigned diagnostic testing on heating and cooling equipment.
• Check electrical components, capacitors, contactors, motors, thermostats, drains, filters, and other common system components.
• Perform approved minor repairs and component replacements within demonstrated competency.
• Verify proper system operation after maintenance or repair work.
• Record equipment model numbers, serial numbers, age, condition, and service history.
• Follow company procedures before performing repairs outside the original service scope.

Airflow and Duct-System Testing

• Measure and document total external static pressure.
• Record supply and return readings as required by company process.
• Perform temperature split and basic airflow testing.
• Complete basic CFM measurements when required.
• Inspect ductwork, plenums, returns, supply systems, filtration, registers, and related airflow components.
• Identify obvious airflow, comfort, restriction, or duct-system concerns.
• Follow company procedures when additional airflow diagnostics or testing are required.
• Take accurate job photos and document measurements in company systems.

Process Execution and Documentation

• Follow Daffy Ducts’ defined step-by-step service process on every applicable call.
• Complete all required checklists, photos, measurements, notes, and digital documentation.
• Use ServiceTitan, Slack, mobile applications, and other assigned digital platforms.
• Communicate findings and progress with internal team members throughout the call.
• Follow instructions from field leadership and support staff when additional testing is requested.
• Apply coaching and corrections immediately on future calls.
• Document declined services, unresolved conditions, and follow-up needs accurately.

Customer Communication

• Communicate professionally and respectfully with homeowners.
• Explain technical findings in clear, simple language.
• Ask appropriate questions to understand comfort, airflow, and system concerns.
• Avoid unsupported conclusions or exaggerated claims.
• Present approved maintenance, repair, airflow, ductwork, and indoor air quality options within assigned authority.
• Support internal specialists during larger repair, replacement, or duct-system opportunities.
• Remain professional and engaged throughout the entire customer interaction.

Team-Based Sales and Turnovers

• Identify legitimate repair, airflow, ductwork, IAQ, and replacement opportunities.
• Gather the required photos, measurements, equipment information, and homeowner concerns.
• Follow the company turnover process when additional sales, design, or management support is required.
• Work with the designated internal specialist to present appropriate options to the homeowner.
• Complete approved minor services and repairs when authorized.
• Do not independently price or close work outside assigned authority.

Vehicle, Tools, and Jobsite Responsibilities

• Maintain a clean and organized company vehicle and work area.
• Maintain required personal hand and power tools.
• Daffy Ducts provides assigned gauges, electrical meter, refrigerant, leak detector, and specialized diagnostic equipment.
• Protect customer property, flooring, equipment, and work areas.
• Follow safety procedures, manufacturer requirements, and company standards.
• Communicate parts needs, delays, safety concerns, or unresolved conditions promptly.

• Arrive on time and prepared for every scheduled call.
• Follow the established process even when the problem appears obvious.
• Maintain a clean, professional appearance and demeanor.
• Communicate clearly with customers and coworkers.
• Receive coaching without defensiveness and apply corrections quickly.
• Ask for help when appropriate rather than guessing.
• Remain on-site long enough to complete the required process thoroughly.
• Demonstrate urgency without rushing or skipping steps.
• Participate in required technical, safety, customer-service, and process training.
• Continue developing toward independent residential service capability.

• Full-time, Monday through Friday.
• First call generally scheduled at 8:00 AM.
• Up to three scheduled calls per day depending on call type and complexity.
• Some calls may require extended diagnostic or customer-education time.
• Occasional schedule flexibility may be required as the HVAC service department grows.

• Follow the required service and diagnostic process consistently.
• Produce accurate measurements, documentation, CRM notes, and photo evidence.
• Communicate clearly and professionally with homeowners.
• Complete assigned technical tasks safely and correctly.
• Identify legitimate maintenance, repair, airflow, ductwork, and IAQ concerns.
• Complete effective turnovers for qualified larger opportunities.
• Maintain reliable attendance and schedule communication.
• Apply coaching quickly and demonstrate continued improvement.
• Progress toward running residential maintenance and service calls with increasing independence.
• Minimize preventable callbacks and incomplete documentation.

Early-Career HVAC Service & Airflow Technician ? HVAC Service & Airflow Technician ? Advanced Technical / Sales / Leadership Opportunities

• Recent HVAC graduate, advanced HVAC student, or early-career HVAC technician preferred.
• EPA Section 608 Universal certification required.
• Working knowledge of residential HVAC electrical, refrigeration, heating, cooling, and maintenance fundamentals.
• Ability to safely use a multimeter and perform basic electrical testing.
• Ability to use gauges and understand basic refrigerant-system readings.
• Basic understanding of superheat, subcooling, temperature split, and system operation.
• Basic understanding of airflow and willingness to develop static-pressure and duct-system diagnostic skills.
• Must own a complete set of basic HVAC hand and power tools required for residential maintenance and service work.
• Comfortable using smartphones, apps, photos, CRM software, checklists, and digital communication platforms.
• Strong customer communication skills.
• Ability and willingness to follow written and verbal instructions consistently.
• Coachable and able to apply corrections quickly.
• Valid driver’s license and acceptable driving record.
• Reliable transportation to the Snellville office during the initial training and evaluation period.
• Ability to safely work in attics, crawlspaces, mechanical areas, and outdoor conditions.
• Ability to lift and carry tools, equipment, and materials required for the position.

• Full-time
• Non-exempt
• At-will employment