Workforce Supervisor in Abilene, Texas at Hendrick Medical Center
NewJob Function: Human Resources
Hendrick Medical Center
Abilene, Texas, 79601, United States
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Job Description
Workforce Supervisor
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JOB SUMMARY |
The Workforce Supervisor is a hands-on leader responsible for coordinating daily staffing schedules while directly supervising the call center's Training and Quality Assurance (QA) functions. You will ensure that staffing levels meet patient demand and that the workforce is both technically proficient and clinically accurate.
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JOB REQUIREMENTS |
Minimum Education
- High School or equivalent
Minimum Work Experience
- 3+ years in a contact center environment, with at least 1 year in a supervisory or team lead role.
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
- Healthcare Knowledge: Familiarity with medical terminology, patient scheduling, and healthcare privacy laws (HIPAA).
- Technical Skills: Experience using WFM software (e.g., Verint, NICE) and EMR platforms.
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Job Location
Abilene, Texas, 79601, United States
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