Supervisor, Communications Center in Houston, Texas at San Jacinto College

Supervisor, Communications Center - Central Campus

• Supervise the daily operations of the Communication Center, including staffing levels and scheduling to ensure minimum operational staffing requirements are maintained.
• Provide leadership, guidance, coaching, and performance feedback to staff members. Oversee training and development of telecommunicators, conduct performance evaluations, and apply progressive discipline with necessary.
• Oversee 24-hour alarm system monitoring to ensure proper operation, timely response to issues, and prevention of system failures. Serve as a liaison with alarm system technicians and maintain reports of alarm incidents and responses.
• Supervise telecommunication operations to ensure timely, accurate, and effective communications services. Review calls for service, radio traffic, CAD entries, and audio recordings for accuracy, policy compliance, and quality assurance purposes.
• Ensure staff compliance with departmental policies, SOP’s, state regulations, accreditation standards and CJIS/TCIC/NCIC requirements.
• Oversee and manage secure communication databases and systems, including TLETS and TCIC/NCIC, while maintaining required compliance records and documentation.
• Serve as the Terminal Agency Coordinator (TAC) for TLETS and act as the department’s TCIC/NCIC administrator.
• Coordinate required certification and compliance training for sworn personnel and telecommunicators.
• Ensure the proper operation of telephone and radio communication systems and monitor staff compliance with established procedures related to criminal history information, wanted persons, stolen property entries, and related law enforcement records.
• Maintain effective working relationships with law enforcement agencies, fire departments, EMS, and college departments to coordinate communication during emergencies, major events, and campus incidents.
• Provide operational support to personnel, maintain accurate documentation of officer activities, coordinate case numbers, and distribute applicable records as required.
• Maintain working knowledge of surrounding law enforcement jurisdictions and all college-owned properties, buildings, and campus layouts.
• Assist with incoming emergency and non-emergency calls as needed.
• Maintain complete and accurate logs for each shift.

• Maintain departmental password and accessibility records for departmental databases while ensuring compliance with privacy laws and regulations.
• Update contact information for outside agencies and resources.
• Assist and relieve staff by performing telecommunication duties when necessary, including extended hours as required.
• Coordinate Communications Center activities during declared emergencies or critical incidents.
• Perform other duties as assigned

• Knowledge of Microsoft Office, internet applications, and office-related technology systems.
• Strong written and verbal communication skills with the ability to build professional relationships with internal and external stakeholders.
• Ability to manage multiple tasks, prioritize assignments, and work effectively both independently and in a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to gather, compile, analyze, and communicate information from multiple sources.
• Ability to prepare clear, concise, and professional reports, correspondence, and other written materials.
• Ability to communicate effectively with employees, supervisors, law enforcement personnel, public agencies, and members of the public.
• Ability to handle difficult or sensitive situations using sound judgment, professionalism, and confidentiality.
• Ability to remain calm and perform effectively during stressful or emergency situations.
• Ability to maintain proficiency in TLETS, TCIC/NCIC, and CJIS systems, policies, procedures, and compliance requirements.
• Knowledge of or ability to learn the requirements of the Jeanne Clery Act.
• Ability to remain calm and perform effectively during stressful or emergency situations.
• Knowledge of current trends, issues, and best practices related to public safety communications.
• Ability to gather, analyze, and communicate critical information during emergencies, including crimes in progress, medical incidents, and fire/rescue situations.
• Ability to interpret and apply applicable laws, regulations, policies, and procedures.
• Ability to work effectively under pressure for extended periods while interacting professionally with upset, confused, hostile, or frustrated individuals.
• Demonstrate leadership qualities and contribute to continuous improvement and development of the department.
• Ability to effectively operate a two-way radio communication system.
• Commitment to maintaining the highest standards of ethical conduct, integrity, fairness, professionalism, and confidentiality.
• Appointment to this position is contingent upon the successful completion of all required pre-employment screenings, including a Texas Commission on Law Enforcement (TCOLE) background investigation, psychological examination, and medical screening.

• Five (5) years of full-time experience as a Police Telecommunicator and a high school diploma or equivalent, or;
• Three (3) years of full-time experience as a Police Telecommunicator and an Associate’s Degree, or;
• Two (2) years of full-time experience as a Police Telecommunicator and a Bachelor’s Degree.

• Bachelor’s Degree

• Experience in a higher education or campus public safety environment.
• Experience with emergency management operations and incident command systems.
• Instructor certifications related to telecommunication or public safety communication training.
• Experience with quality assurance and communication center accreditation standards.

• Must meet and maintain all requirements for licensure and continuing education as a Telecommunicator established by the Texas Commission on Law Enforcement (TCOLE).
• Required certifications include:
  • TCIC/NCIC Full Access Certification
  • Master Telecommunicator Proficiency Certification
  • Texas Law Enforcement Telecommunications System (TLETS) Certification
• Must obtain the following certifications within six (6) months of employment:
  • Banner Training
  • American Red Cross Certification

Work Environment:

• Position may require exposure to stressful or emergency situations involving law enforcement, medical emergencies or crisis incidents.
• Must be able to work flexible schedules, including evenings, weekends, holidays, and emergency fill-in assignments.
• Work is primarily performed in a Communications Center environment with extended periods of sitting, monitoring radio traffic, and operating computer equipment.

Salary Grade: 113

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6308

Posting Close Date: 6/30/2026 at 6 pm CST

Applicant Support:
If you need assistance with the application process, please contact the Cornerstone Support Team at 281-998-6387, option 3, or email cornerstonesupport@sjcd.edu.

Note: Due to the number of applications we receive, we are unable to follow-up with every applicant individually. If your qualifications meet the requirements for the position, and you are selected for an interview, we will contact you. You can review your application status by logging into the Cornerstone system.

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy and pregnancy-related conditions, religion, gender/sex, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws. The following College official has been designated to handle inquiries regarding the College's non-discrimination policies: Sandra Ramirez, VCHR Org/Talent Effectiveness, 4620 Fairmont Pkwy., Pasadena, TX 77504, 281-991-2659. sandra.ramirez@sjcd.edu.