Transformation Delivery Manager – Payments Platform in London, England at EML Payments Solutions Ltd (EPSL)

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

Role Purpose

This role is a senior execution integrator within the Programme Control Tower, responsible for driving end-to-end coordination, plan integrity, and execution discipline across multiple workstreams (Product, Platform, Migration, Country Readiness, Vendors).

The role ensures the programme runs as a joined-up system, not a set of disconnected initiatives with clear visibility, managed dependencies, and proactive intervention where delivery risk emerges.

This is not a passive reporting role. It requires someone who can challenge, structure, and drive delivery across senior stakeholders.

Key Responsibilities

1. Integrated Plan Oversight & Challenge

Manage & ensure alignment to the integrated programme planInterrogate workstream plans to ensure:Logical sequencingClear dependenciesRealistic timelinesChallenge gaps, assumptions, and inconsistencies in planningEnsure all plans are aligned to programme outcomes and milestones, not just activity

2. Cross-Workstream Coordination

Act as a central coordination point across Product, Engineering, Migration, Vendors, and Country teamsDrive alignment across:PrioritiesMilestonesDeliverablesFacilitate cross-workstream forums to resolve:ConflictsMisalignmentGaps in ownership

3. Dependency & Blocker Management

Actively manage cross-workstream dependenciesIdentify:Hidden or emerging dependenciesBlockers impacting deliveryDrive resolution by:Engaging the right stakeholdersEscalating early where required

4. Execution Tracking & Delivery Discipline

Track delivery against:MilestonesDeliverablesOutcomesMove teams away from status reporting to real delivery accountabilityIdentify early warning signs of:SlippageDelivery riskMisalignment

5. Programme Governance & Reporting

Support high-quality reporting into:Weekly programme reviewsExecutive dashboardsSteerCoTranslate delivery status into:Clear insightsActionable risksDecision pointsEnsure reporting reflects reality, not optimism

6. Decision Support & Escalation

Identify and clearly articulate:Decisions requiredImpact of delays or inactionSupport the Programme Director by:Preparing decision packsFraming trade-offsDriving timely resolution

7. Standards, Ways of Working & Tooling

Enforce consistent delivery standards across workstreams:Planning qualityStatus reportingRAID managementEnsure effective use of programme tools (e.g. Jira, Smartsheet)Maintain a single source of truth for delivery status

Experience Required

7–12 years’ experience in:Project / Programme ManagementLarge-scale transformation or platform programmesProven experience operating in:Multi-workstream, complex environmentsTechnology-led transformations (ideally fintech / payments / platform)Experience working across:ProductEngineeringOperationsThird-party vendors

Core Skills

Strong planning and structuring capabilityExcellent stakeholder management (including senior stakeholders)Ability to challenge constructively and influence without authorityStrong dependency and risk awarenessHigh-quality communication and reporting skillsAbility to cut through noise and identify what matters

Profile We Are Looking For

Proactive, not reactive — spots issues early and actsComfortable operating in ambiguity and bringing structureConfident engaging senior stakeholders and holding them to accountFocused on outcomes, not just processDetail-oriented but able to maintain a programme-level view

Red Flags (What This Role Is Not)

This role is not suitable for someone who:

Only tracks actions and produces reportsAvoids challenging senior stakeholdersFocuses on a single workstream rather than system-wide deliveryWaits for direction instead of driving outcomes

How This Role Supports the Transformation Delivery Director

This role acts as:

Execution enforcer across workstreamsConnector of plans and delivery realityEscalation engine for risks and blockers

Allowing the Transformation Delivery Director to focus on:

Strategic decisionsExecutive alignmentSystem-level unblocking