Manager, Quality Control — BSA/AML & Sanctions Operations in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Quality Control — BSA/AML & Sanctions Operations based in the United States.

The Manager, Quality Control will lead the day-to-day operation of an independent quality control function across BSA/AML and sanctions operations.
You will oversee quality reviews across multiple populations, including alerts, cases, complex investigations, merchant acquiring, and sanctions screening.
This role combines people leadership, regulatory expertise, quality assurance, risk-based sampling, and operational oversight in a highly regulated financial environment.
You will establish consistent review standards, maintain robust error taxonomies, and ensure findings are accurately documented, escalated, and resolved.
Working closely with Risk, Compliance, Internal Audit, Credit, and operational teams, you will provide objective challenge while preserving the independence of the QC function.
Your analysis and reporting will help identify emerging themes, strengthen controls, improve operational quality, and inform broader BSA/AML governance.
This is an opportunity for an experienced financial crime professional to build scalable quality control practices across a diverse portfolio of financial products and services.

• Manage the day-to-day operation of the independent QC program across five review populations, maintaining appropriate separation from production disposition authority.
• Apply and maintain risk-based, stratified sampling methodologies across analysts and queues, including appropriate oversampling for new hires, while recommending refinements based on review results.
• Apply and maintain an error taxonomy covering critical, significant, and administrative findings, aligned with established regulatory documentation standards.
• Ensure appropriate escalation and re-work processes are followed and identify recurring gaps or control weaknesses for senior QC leadership.
• Lead and develop QC Leads and QC Analysts, establishing clear performance expectations and facilitating regular calibration sessions with QC, team leads, and operational managers.
• Compile quality control results, trends, and thematic findings for senior leadership and BSA/AML governance forums.
• Track effective-challenge findings and remediation activities through to closure, ensuring accountability and appropriate follow-up.
• Coordinate read-only system access and maintain the QC results repository across relevant financial crime and sanctions platforms.
• Ensure the QC function remains independent and does not hold production disposition rights.
• Operate the QC program in accordance with the established Financial Crimes Compliance Independent Testing and Quality Assurance framework.
• Support engagements with Financial Crimes Compliance Independent Testing and Internal Audit while maintaining the distinct scope and independence of the QC function.
• Develop product-aware sampling approaches and error taxonomies that reflect the specific fraud, AML, sanctions, and compliance risks associated with different products.
• Oversee quality control coverage across card issuing and prepaid products, merchant and ATM acquiring, tax products, digital and faster payments, and sanctions screening.
• Ensure reviewers appropriately evaluate product-specific typologies, source-of-funds designations, merchant and ATM risks, payment dispositions, and sanctions-related decisions.
• Ensure QC findings correctly distinguish responsibilities between the bank and its program managers where applicable.

Requirements

• Bachelor’s degree required.
• CAMS certification required; CFE, CFCS, or CRCM certification strongly preferred.
• 6–9 years of professional experience in BSA/AML, financial crime compliance, quality assurance, quality control, or independent testing.
• At least 2 years of experience managing and developing people, preferably investigators, analysts, or financial crime professionals.
• Demonstrated experience designing and applying risk-based sampling methodologies and error taxonomies within a regulated environment.
• Strong knowledge of alert investigation, case management, sanctions screening, and financial crime operational workflows.
• Experience with multiple financial crime review populations, including card issuing, prepaid, merchant acquiring, ATM, digital payments, faster payments, and sanctions.
• Strong understanding of quality control and quality assurance principles, including statistically valid sampling, reviewer calibration, documentation standards, and effective challenge.
• Familiarity with the five-element documentation baseline and regulatory examiner expectations.
• Strong analytical skills and the ability to identify patterns, trends, control weaknesses, and recurring operational issues.
• Excellent written communication skills, with the ability to present quality findings and emerging trends clearly to senior leadership and governance forums.
• Strong independence, objectivity, and professional judgment, with the confidence to challenge production teams constructively while maintaining effective working relationships.
• Collaborative approach to working with first-, second-, and third-line functions while preserving the independent scope of quality control.
• Strong organizational and project management skills, with the ability to manage multiple review populations, priorities, and stakeholders effectively.
• Experience working in financial services, banking, fintech, payments, or another highly regulated environment is highly valuable.

Benefits

• Annual salary range of $72,000–$120,000 USD.
• Eligibility for an annual performance-based incentive opportunity.
• Comprehensive benefits package for eligible employees.
• Health insurance.
• 401(k) retirement benefits.
• Life insurance.
• Disability benefits.
• Paid time off.
• Flexible work arrangements, including a remote-friendly working environment.
• Opportunity to work in a mission-driven financial services organization focused on expanding financial access and economic mobility.
• Opportunity to lead and strengthen an independent BSA/AML and sanctions quality control function across a diverse financial product portfolio.
• Collaborative environment that values different perspectives, innovation, problem-solving, and professional growth.