Bilingual Call Center Associate in Phoenix, Arizona at Arizona Central Credit Union

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.

Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Responsibilities:

• Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
• Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
• Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours:

• Monday - Friday: 8:45 am - 5:45 pm, some weekends (after 90 days).
• Remote work is available after three months (Hybrid).

Knowledge, Skills, and Abilities:

• Experience: Up to six months of banking or call center experience preferred
• Financial Institute experience preferred
• Language: Bilingual (English/Spanish)