Landside Operations Specialist I at Charleston County Aviation Authority – North Charleston, South Carolina

JOB SUMMARY

Responsible for collecting parking revenue, monitor and manage the commercial curbside at the terminal, and provide customer service for airport patrons. This position reports to the Landside Operations Senior Supervisor.

ESSENTIAL JOB FUNCTIONS:

• Operates Commercial Transportation Area (Valet/Taxi/Charter/TNC/Courtesy Vehicle Booth): assists airport customers with parking and transportation needs; warmly greet Landside Operations customers; offer information and directions relating to transportation and parking services; logs and enters ground transportation data including Taxi and Charter trip logs into database for department tracking and billing; ensures operators maintain correct permits and licenses.
• Operates exit plaza cashier booth: processes parking tickets and collects payment; maintains record of credit card receipts and cash collected; records all manual transactions for audit purposes; assists with lot counts: utilizes authority vehicle to perform nightly inventory of parking facilities and adjust facility counters; directs traffic flow at terminal commercial curb: controls commercial pickup lanes by stopping traffic to allow customer to cross safely; assists customers with all transportation needs until the last flight clears, ensuring all customer needs have been met.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures receives various documentation, and reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Operates or uses various equipment and supplies to complete work assignments operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or applicable software; and operates general office or other equipment as necessary to complete essential functions.
• Communicates with Aviation Authority officials, supervisor, other employees, clients, third party service contractors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school graduation or acquisition of a GED.
• One (1) years’ experience in a related field of work.
• Or equivalent training, education, and/or experience.

Specific License or Certification Required:

• Valid South Carolina driver’s license.