Reception & Customer Experience Representative at Van Delden Wastewater Systems – Boerne, Texas

Full-Time, Predictable Office Role. Great work/life balance – never work nights or weekends!

About the Role

First impressions are everything. We are looking for a friendly, professional, and dependable "voice of the company" to join our 30-person team. You are the first person our customers speak to when they need help.

Why Join Van Delden? We are a family-owned industry leader that values stability and hard work. Unlike corporate call centers, you’ll work in a professional office environment where you are a key part of the team, not just a number.

We are a family-owned and operated company, proudly serving our community since 1937. We’ve built our reputation on doing things the right way — for our customers and our team. Our office culture is simple:

• No drama
• No politics
• Just a solid group of people working together and supporting each other

We’ve even been nominated as a Best Place to Work by the San Antonio Business Journal, and we take that seriously.

If you’re looking for a place where you can show up, do your job well, and be part of a dependable, respectful team — this is it.

Position Summary
We are hiring a full-time Customer Experience Representitive to be the front line of communication for our office. You’ll handle incoming calls, route communication to the right team members, and manage incoming leads in real time. This role is essential to keeping our office running smoothly and efficiently.

This is a structured, desk-based position that requires reliability, attention to detail, and the ability to stay responsive throughout the day.

Schedule

• Monday-Friday
• 7:30 AM - 5:00 PM
• No nights, weekends or holidays
• Year-round, full-time position
• Enjoy a consistent 47.5-hour workweek with built-in overtime.
• To ensure coverage, lunch is taken at your station and is fully paid—meaning you are earning for every minute you are here.

Pay

• A $820.00 Weekly Gross ($16/hr + guaranteed overtime)
• (Approximately $42,600/year)

Benefits

• Paid holidays after 6 months
• Paid PTO after 1 year
• 401(k) with company match
• Health Insurance - 50% company paid
• Dental, Vision, and Supplemental Insurance - employee paid
• Life Insurance - 100% company paid

What You Will Do

• Answer incoming phone calls promptly and professionally
• Route calls to the appropriate team member or take a message
• Schedule technicians to return calls when needed
• Monitor incoming leads in real time and assign them to the appropriate staff
• Take clear and accurate messages
• Perform light administrative tasks (scanning, data lookup, basic entry, minor projects and general office support)
• Act as the face of the company by greeting guests and managing front-office hospitality
• Maintain consistent front-desk presence to ensure our customers receive an immediate response.
• Serve as a backup for office staff by assisting callers with scheduling and booking jobs during high call volume or emergency situations

What This Job Is Like

• Structured, predictable workdays
• Steady flow of calls and office activity
• Clear expectations and responsibilities
• Casual work environment (no formal dress code)
• Supportive team that works well together

What We Are Looking For

• Highly reliable and punctual — someone we can count on every day
• Friendly, clear, and professional phone communication
• Able to stay focused and responsive throughout the day
• Comfortable remaining at a desk/workstation for extended periods
• Able to multitask between calls, lead monitoring, and light administrative work
• Strong computer skills — comfortable with Microsoft Office, Google Drive
• Able to quickly learn new programs and able to adapt to changin proceedures
• Comfortable using basic AI
• Self-motivated and able to stay productive during slower periods

Key Expectations

• Phones and incoming leads are always the top priority
• Calls must be answered promptly and routed correctly
• Leads must be monitored and assigned quickly and accurately
• Consistent attendance is critical
• Professional and courteous interaction on every call
• Accuracy, attentiveness, and follow-through are essential

This Job Is Great For

• Someone looking for a stable, long-term position
• Someone who values consistency and structure
• Someone who doesn't want to take their work home
• Someone who wants to be part of a reliable, drama-free team

This Job Is Not For You If

• You have had frequent attendance or punctuality issues in previous roles
• You struggle to stay focused in a structured, desk-based role
• You are looking for remote work or a short-term position
• You get restless when sitting still too long

Preferred (Not Required)

• Previous receptionist, office, or customer service experience
• Experience with multi-line phone systems
• Experience with dispatching, CRM software, or ServiceTitan
• Interest in a long-term role with a stable company

Important Notes

• This role requires consistent, dependable attendance
• This role requires staying attentive and available throughout the workday
• Position is located near Boerne, TX (IH-10 between Leon Springs and Fair Oaks)
• Background check and drug test may be required