Customer Service Representative- Ordering at OKIN Process, Inc. – San Antonio, Texas

Who are we?

At OKIN Process, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

Job Description:

Job Type: Full-time

Salary: $16 per hour (Opportunity for pay increase after successful 90 day probationary period.)
Schedule: Day shift, Monday to Friday

Work Location: In-Office/ Hybrid*

*This position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality.

Summary:

The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research.

Duties Include:

• Processing client requests
• Managing large quantities of incoming requests (emails/phone calls)
• Problem-solving, tools utilization while staying within protocol
• Verify and maintain customer account information
• Daily communication with both internal and external customers
• Handling customer escalations

Qualifications:

• Excellent communication skills, both written and verbal
• Experience in Telecom Customer Service, preferred but not required
• Problem-solving and goal-oriented personality, reliability, and attention to detail
• Knowledge of MS Office (esp. MS Excel) and Google Sheet
• High School graduate, associate or bachelor’s degree, preferred but not required

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!