Support Staff in Lufkin, Texas at Burke Center

Position Number: P #104
Organization: Burke

Burke is seeking a dependable and organized Support Staff member for the T.G. - Nacogdoches Mental Health Clinic in Nacogdoches, TX. This position plays a vital role in supporting clinic operations by assisting consumers, coordinating appointments, handling administrative tasks, and ensuring efficient front office workflow.

The ideal candidate will have strong customer service skills, attention to detail, and experience working in a medical or behavioral health environment.

• Complete fee contracts and assist with fee collections
• Communicate with insurance companies and financial services regarding authorizations
• Greet consumers, visitors, and staff in a professional and welcoming manner
• Answer and manage a high-volume multi-line phone system
• Provide reception area coverage and administrative support
• Schedule and maintain appointments for physicians, therapists, and clinical staff
• Maintain accurate records, filing systems, and data entry processes
• Protect confidential information in accordance with agency policies and procedures
• Demonstrate effective verbal and written communication skills
• Perform additional duties as assigned by management

Education:

• High school diploma or equivalent (required)

Licensure:

• Valid Texas Driver's License (required)
• Driving record insurable by Burke's insurance administrator

• At least 3 years of clerical experience in a medical or mental health setting
• Experience with billing, insurance verification, and authorizations
• Strong organizational and multitasking skills
• Proficiency with computers, calculators, and office systems
• Ability to work effectively in a fast-paced clinical environment

• Ability to sit for extended periods throughout the workday
• Frequent use of computers, phones, and office equipment
• Ability to lift up to 25 pounds
• Requires walking, driving, talking, hearing, and hand/finger dexterity
• Visual and auditory skills necessary for communication and data entry

• Monday - Friday
• Generally 8:00 AM - 5:00 PM
• Occasional after-hours work may be required to fulfill job responsibilities

• $28,329 annually

Burke is committed to providing compassionate behavioral health services that strengthen individuals, families, and communities. Joining Burke means becoming part of a mission-driven team dedicated to making a positive impact every day.

Burke does not discriminate on the basis of race, color, gender, sexual orientation, national origin, religion, age, or mental, physical, or sensory disability, unless these are bona fide occupational requirements for a position.

Applications are now being accepted for the vacancies listed and will continue to be accepted until the positions are filled. Qualified applicants will be considered on a first-come, first-served basis. All applicants for employment will be required, as part of the application process, to provide proof of employment authorization and positive proof of identification.

• United States Passport (with photograph)
• Certificate of Naturalization
• U.S. Birth Certificate
• Resident Alien Card
• Social Security Card
• Driver's License with photograph
• Other identification document with a photograph

Physical requirements listed for positions will be discussed at the time of interview.

Criminal convictions relevant to the position being applied for may make an applicant ineligible for employment in that role. The names of all prospective employees are cleared through the Texas Department of Public Safety to determine the existence of such records. Driving records will also be checked through the Texas Department of Public Safety.