Support Staff at Burke Center – Lufkin, Texas

Location: Polk Mental Health Clinic - Livingston, TX
Position Number: P #184
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Compensation: $28,329 annually

Position Overview
Burke is seeking a Support Staff team member to support daily operations at the Polk Mental Health Clinic. This position interacts regularly with the public, clinic visitors, and Burke staff and plays a key role in ensuring efficient front office and administrative support while maintaining confidentiality and professionalism.

Key Responsibilities
- Answer multi-line telephone system and route calls appropriately
- Collect fees and process payments
- Perform data entry and maintain accurate records
- Process medical records requests
- Scan documents into electronic health records
- Assist clinical staff as needed
- Schedule appointments and manage calendars
- Perform other miscellaneous duties as assigned
- Maintain effective working relationships with consumers and staff
- Safeguard confidential information in accordance with policy and procedure

Qualifications

Education
- Required: Graduation from an accredited high school or equivalent

Experience
- Required: Minimum of one (1) year of office experience and/or experience in a medical or mental health-related setting

Licenses & Certifications
- Required: Valid Texas driver's license
- Applicants must have a driving record that is insurable by Burke's insurance administrator

Physical Requirements
- Ability to see, hear, and communicate effectively
- Ability to sit and stand for prolonged periods
- Walk, bend, kneel, and lift up to 50 lbs.
- Drive a vehicle as required
- Hand and finger dexterity for clerical tasks

Why Join Burke?
Burke offers a stable, mission-driven work environment dedicated to serving individuals with behavioral health needs. Team members are valued for their professionalism, collaboration, and commitment to high-quality service delivery.