Business Systems Training & Implementation Manager at Entomo Brands – North Charleston, South Carolina

Position: Manager, Training and Implementation

Location: Remote

Summary/Objective:

The Manager, Training and Implementation will report directly to the Director of Business

Systems and will be responsible for creating and executing implementation and training plans

across the organization primarily for integrations. You will collaborate with various departments

to ensure employees receive the necessary training to excel in their roles and contribute to the

overall success of the company and foster a culture of continuous learning throughout the

organization. In this role, you will be responsible for assisting and overseeing the

implementation of multiple and potentially simultaneous data migration projects. To be

successful in this role, you should have a good eye for detail, expert knowledge of data

conversions and implementations, and a meticulous approach to information verification, while

adhering to the business practices.

Essential Functions and Responsibilities:

● Lead programs to assist employees with transitions due to technological changes and

integrations

● Develop a practical and working knowledge of business processes; interact with key

business partners to recommend solutions that best meet the strategic needs

● Develop and maintain overall and individualized training plans

● Deploy a wide variety of training methods, while continuously monitoring and evaluating

training program’s effectiveness

● Provide continuous remote and on-site training and support for employees

● Create and maintain training materials and standard operating procedures, such as

written manuals, training videos, and quick reference guides

● Facilitate and assist with business and data discovery process for software changes and

integrations

● Assist in the creation and execution of project plans for software upgrades and changes

in business practices while leveraging technology

● Collaborate and work directly with key stakeholders regarding project timelines,

fulfillment, and identifying any risks

● Work directly with the Director of Business Systems to identify areas of process

improvement and consistently creating efficiencies and scalable solutions in training and

data migration processes

Minimum Qualifications:

● Have a high EQ (emotional intelligence) and be able to effectively work well with others,

fostering a great, collaborative, and fun environment, even amidst technical challenges

● Strong verbal and written communication skills

● Excellent leadership and motivational skills

● Ability to plan, multi-task and manage time effectively

● Be organized, ahead of schedule, communicative, and accountable. In short, own your

role entirely, while being open to critique, suggestions, and new ideas

● Hands-on experience in all aspects of application development and software architecture

● Ability to independently identify and solve problems creating sustainable and scalable

solutions

● Experience creating and leading both in person and virtual trainings

● Prior integration experience and a proven track record of successfully managing and

executing multiple and simultaneous software conversions

● Demonstrated ability to conceptualize, launch and deliver multiple initiatives on time,

delivering expected business results

● Develop a practical and working knowledge of business processes; interact with key

business partners to recommend solutions that best meet the strategic needs

● Ability to travel during implementations

Preferred Qualifications

● Experience within the home services industry, particularly Pest Control, as well as home

services software programs

● Experience in a private equity backed, multi-entity organization