Tufts Participant Success Specialist in United States Embassy at Jobgether

The Participant Success Specialist will serve as a key connection point between participants, care teams, and internal departments by managing referrals, supporting enrollment, and ensuring a positive participant journey. This role requires strong communication skills, attention to detail, and a commitment to delivering compassionate service.

• Receive, review, and process incoming participant referrals from healthcare providers, facilities, and other referral sources.
• Verify referral details for accuracy, completeness, and compliance with required processes.
• Maintain referral tracking systems and ensure timely follow-up throughout the enrollment process.
• Contact participants through phone, text, and approved communication channels to provide guidance and support.
• Educate participants about available services, eligibility requirements, benefits, and enrollment procedures.
• Assess participant needs, answer questions, and help individuals navigate available care options.
• Guide participants through onboarding activities, including documentation collection and appointment scheduling.
• Build trusted relationships with participants and caregivers through empathetic and professional communication.
• Address concerns, remove barriers to enrollment, and provide ongoing support throughout the participant journey.
• Accurately document interactions, referral activity, and enrollment outcomes within designated systems.
• Maintain confidentiality and follow HIPAA requirements and applicable healthcare regulations.
• Track performance metrics, support enrollment goals, and identify opportunities to improve participant engagement processes.
• Collaborate with clinical, operational, and administrative teams to support service delivery and quality improvement initiatives.
• Participate in team meetings, training programs, and continuous improvement activities.

The ideal candidate is a customer-focused healthcare professional with experience supporting individuals through enrollment, service coordination, or contact center environments. This role requires strong interpersonal skills, organization, and the ability to work independently in a fast-paced remote setting.

• College education (BA/BS preferred) or equivalent experience in behavioral health, healthcare, customer service, or a related field.
• 1–2+ years of experience in a contact center, customer support, healthcare, or participant-facing role.
• Previous healthcare enrollment or patient support experience preferred.
• Experience working with electronic health records (EHR) systems, such as Epic, is a plus.
• Strong verbal and written communication skills with the ability to explain information clearly and compassionately.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities while maintaining accuracy and quality.
• Comfortable working independently while collaborating effectively with internal teams.
• Strong problem-solving skills and a proactive approach to addressing participant needs.
• Ability to work remotely from a secure location with reliable internet connectivity.
• Empathetic, professional, and service-oriented approach when interacting with participants and caregivers.

• Competitive hourly compensation of approximately $22 per hour.
• Healthcare, dental, vision, and life insurance benefits.
• 401(k) retirement plan with a 3% employer match.
• Paid time off and paid holidays.
• Additional coverage options, including short-term disability, long-term disability, and group accident insurance.
• Professional development opportunities and career advancement support.
• Remote work flexibility.
• Supportive team culture focused on collaboration, purpose, and meaningful impact.
• Opportunity to contribute to improving access to quality healthcare services.
• Inclusive workplace environment that values diverse perspectives and experiences.