Resident Services Coordinator in Philadelphia, Pennsylvania at Continuum Companies Inc

About CAMCO Property Management

CAMCO Property Management is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with CAMCO Property Management are contingent upon a satisfactory background check.

About the role

Join CAMCO Management Company and help bring our communities to life! As a Resident Services Coordinator, you'll play a key role in the day-to-day success of the community associations we manage. Working side-by-side with the Community Manager, you'll help ensure each community is well-maintained, residents and Board members feel heard and supported, and Association operations stay aligned with governing documents, Board priorities, and CAMCO's standards of service.

We're looking for someone who is organized, personable, and genuinely enjoys solving problems and building relationships. If you take pride in delivering excellent service and want to be part of a team with 50+ years of community management experience, we'd love to hear from you.

What you'll do

• Support the day-to-day operations of assigned communities, including administrative tasks, record maintenance, and document management.
• Serve as a primary point of contact for homeowners, board members, and vendors, delivering exceptional customer service and timely communication.
• Coordinate and attend board meetings, prepare agendas and minutes, and distribute community notices and correspondence.
• Assist with enforcing community rules and governing documents by addressing violations and promoting compliance.
• Manage vendor relationships, obtain and evaluate proposals, and coordinate maintenance and repair activities.
• Provide financial and administrative support, including invoice processing, budget assistance, account monitoring, and collections coordination.
• Collaborate with the Community Manager to respond to emergencies, resolve resident concerns, and ensure effective community operations.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Property Management, or a related field preferred.
• Minimum of 1–3 years of experience in community association management, property management, customer service, or a related field.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneously.
• Excellent verbal and written communication skills with the ability to interact professionally with homeowners, Board members, vendors, and colleagues.
• Proficiency in Microsoft Office Suite and property management software; experience with Vantaca is preferred.
• Demonstrated ability to provide exceptional customer service, resolve conflicts, and maintain positive relationships with stakeholders.
• Ability to attend evening Board meetings as needed and maintain a valid driver’s license with reliable transportation.