Mortgage Support Operations Specialist in Albany, New York at Credit Union Center Management

More than 30 years ago, credit union leaders founded OwnersChoice specifically to serve the unique mortgage requirements of credit unions and their members. Assisting credit unions with mortgage loan production and servicing has been a core part of our business since our inception. We have earned a reputation for attention to detail, timeliness, and the ability to deliver a custom mortgage program that meets the needs of our client credit unions.

OwnersChoice Funding is seeking a Mortgage Support Operations Specialist! The Support Specialist will be responsible for delivering comprehensive support to the Loan Acquisition Division by assisting borrowers, client Credit Unions, and management. Generating initial and updated loan disclosures that meet regulatory and secondary market standards, ensuring compliance with timelines. Aid in mortgage support tasks to facilitate smoother loan applications. Perform detailed reviews at the loan level to guarantee data accuracy and quality prior to submission. Undertake various duties, including answering phone calls, monitoring group emails, and assisting different departments as needed. Cultivate and uphold outstanding customer service both internally and externally. Develop strong relationships with client credit unions and work collaboratively with all departments in the organization. Participate in professional development activities to sharpen your skills and contribute to the team's overall success.

Ideal candidate will have at least 6 months of similar or relevant work experience and excellent communication, time management, organizational, and critical thinking skills. The Capacity to work independently and sustain a high degree of self-motivation. Highly resourceful, with a willingness and ability to learn new processes and procedures.

Hybrid Remote - Home office environment must be suitable for remote working, including high-speed internet access and a quiet space free from interruptions. In-office work required as determined by management.

EOE