Executive Housekeeper Element by Marriott Richmond Short Pump in Glen Allen, Virginia at Kalyan Hospitality

Opening a brand-new hotel is a rare opportunity.

You are not inheriting someone else’s systems, habits, or culture.

You are helping create them.

The new Element by Marriott Richmond Short Pump is looking for an experienced, energetic, and highly organized Executive Housekeeper to join our opening leadership team and build a housekeeping operation that reflects the cleanliness, quality, and guest experience expected from a Marriott hotel.

If you are a hands-on housekeeping leader who takes pride in spotless rooms, strong teams, efficient operations, and developing people, this is your opportunity to make a real impact from the very beginning.

The Executive Housekeeper will oversee the daily operation of the Housekeeping Department while playing a major role in preparing the hotel for opening and long-term success.

You will work closely with the General Manager, Assistant General Manager, Engineering, Front Office, and company leadership to ensure guestrooms, public areas, laundry operations, and back-of-house spaces consistently meet hotel and brand standards.

This role requires a leader who understands that housekeeping is much more than cleaning rooms.

It is about:

• Guest satisfaction

• Room readiness

• Team productivity

• Quality control

• Labor management

• Training and development

• Inventory control

• Safety

• Organization

• Consistency

Most importantly, it is about building a team that takes pride in its work.

• Oversee daily housekeeping operations for guestrooms, public areas, laundry, and housekeeping support

• Plan daily staffing and room assignments based on occupancy, arrivals, departures, and business needs

• Monitor room readiness throughout the day

• Coordinate closely with Front Desk to ensure guestrooms are available when needed

• Maintain strong communication with Engineering regarding maintenance concerns

• Ensure housekeeping operations remain organized, efficient, and guest-focused

• Maintain a visible leadership presence throughout the department

• Step into the operation when needed and lead by example

A successful housekeeping department starts with strong leadership and strong people.

You will:

• Recruit, onboard, train, and develop housekeeping team members

• Establish clear expectations for quality, productivity, attendance, and teamwork

• Train Guest Room Attendants, Inspectors, Housepersons, and Laundry Attendants

• Conduct daily meetings and shift communication

• Coach associates and recognize strong performance

• Address performance concerns professionally and consistently

• Develop supervisors and future leaders within the department

• Create an environment built on respect, accountability, and teamwork

Every guest room should reflect the same standard.

No shortcuts.

No guessing.

No “good enough.”

• Inspect guestrooms for cleanliness, maintenance, presentation, and brand compliance

• Establish and maintain inspection standards

• Monitor recurring cleanliness or maintenance concerns

• Ensure guestroom amenities and supplies are properly placed and replenished

• Support room recovery when standards are not met

• Follow up on guest concerns related to cleanliness

• Monitor guest feedback and identify trends

• Maintain a constant focus on improving cleanliness scores and guest satisfaction

The Executive Housekeeper will play a major role in balancing quality with operational efficiency.

• Monitor housekeeping productivity and labor performance

• Schedule team members according to occupancy and business demand

• Review daily room assignments and workloads

• Track rooms cleaned, minutes per room, and labor efficiency

• Identify opportunities to improve workflow without sacrificing quality

• Manage overtime and additional staffing responsibly

• Partner with hotel leadership on labor planning and budgeting

• Adjust staffing plans based on forecasted occupancy and hotel needs

We are looking for someone who understands that strong housekeeping leadership means protecting both the guest experience and the financial performance of the hotel.

• Maintain proper par levels for linen, terry, guest supplies, chemicals, and housekeeping equipment

• Monitor linen usage and loss

• Conduct regular inventories

• Maintain organized housekeeping storage and supply areas

• Assist with ordering and receiving housekeeping products

• Ensure chemicals are properly stored, labeled, and used

• Monitor equipment condition and report repair or replacement needs

• Control waste and unnecessary supply usage

• Oversee daily laundry production and workflow

• Ensure linen is washed, dried, processed, and stored according to standards

• Monitor laundry productivity and staffing

• Maintain proper linen rotation and par levels

• Work with Engineering on equipment maintenance and mechanical concerns

• Establish procedures designed to protect linen quality and extend product life

• Ensure laundry areas remain clean, organized, and safe

• Ensure compliance with Marriott, Element, company, and health and safety standards

• Train associates on proper chemical handling and safety procedures

• Maintain Safety Data Sheet information and departmental documentation

• Ensure equipment is operated safely

• Monitor workplace safety and address hazards promptly

• Maintain clean and organized housekeeping offices, closets, laundry areas, and back-of-house spaces

• Support preparation for brand inspections and quality assurance reviews

Housekeeping touches nearly every part of the guest experience.

The Executive Housekeeper will work closely with:

• General Manager

• Assistant General Manager

• Front Office

• Engineering

• Food & Beverage

• Sales

• Human Resources

• Corporate leadership

Strong communication across departments is essential to ensuring the hotel operates smoothly.

We are looking for someone who already understands the demands of hotel housekeeping leadership and is ready to build a department from the ground up.

The ideal candidate brings:

• Strong housekeeping leadership experience

• High cleanliness standards

• Excellent organizational skills

• Strong attention to detail

• Proven ability to lead and develop employees

• Solid labor and productivity management skills

• Strong communication and follow-through

• Ability to work under pressure and manage changing priorities

• A hands-on leadership style

• Accountability and professionalism

• Strong guest-service instincts

• Pride in building and maintaining a high-performing department

• Previous hotel housekeeping leadership experience required

• Previous supervisory or management experience in a hotel environment

• Strong knowledge of guestroom cleaning and inspection standards

• Experience training and supervising housekeeping associates

• Ability to manage staffing, schedules, and room assignments

• Strong communication and organizational skills

• Ability to work a flexible schedule based on hotel needs

• Weekend and holiday availability required

• Ability to perform the physical responsibilities associated with hotel housekeeping leadership

• Previous Executive Housekeeper, Housekeeping Manager, Assistant Executive Housekeeper, or similar leadership experience

• Marriott brand experience preferred

• New hotel opening experience highly desirable

• Experience managing laundry operations

• Experience with housekeeping productivity systems and labor reporting

• Experience managing inventory, linen, and departmental expenses

• Strong knowledge of brand inspections and quality assurance standards

• Bilingual communication skills are a plus

Someone who notices the fingerprints on the mirror.

Someone who sees a room the way the guest will see it.

Someone who can coach a team member, inspect a room, review productivity, solve a linen issue, and coordinate with Front Desk — all while keeping the department moving forward.

Someone who understands that housekeeping is one of the most important departments in the hotel.

Someone who leads from the floor, not just from the office.

And someone who wants to look back at a successful hotel and say:

Help establish the standards, training, systems, culture, and expectations of a brand-new housekeeping operation.

Your leadership will directly influence guest satisfaction, cleanliness scores, productivity, and hotel performance.

Hire, train, coach, and grow a team that reflects your leadership and standards.

Gain valuable experience opening and stabilizing a new Marriott hotel while working closely with hotel and company leadership.

Build your professional experience within one of the most recognized hospitality brand families in the world.

Opening a hotel takes energy.

It takes organization.

It takes leadership.

And it takes someone who cares deeply about the details.

At Element by Marriott Richmond Short Pump, the Executive Housekeeper will have the opportunity to create a department where quality, pride, productivity, and teamwork become the standard from day one.