Jewellery Consultant - 100 Ways in Vancouver, British Columbia at CANADA GOLD

About 100 Ways

100 Ways is a Canadian company dedicated to giving exceptional pre-loved, vintage, antique, and estate jewellery a second life. Built on the belief that luxury and sustainability can go hand in hand, we help clients discover unique pieces with history, character, and lasting value. Our mission is to maximize access to fine jewellery while minimizing environmental impact through thoughtful sourcing, ethical practices, and a commitment to a more circular future.

At 100 Ways, we combine expertise, authenticity, and exceptional customer service to create meaningful experiences and lasting relationships. We're looking for passionate, driven individuals who share our values and are excited to help shape the future of sustainable luxury.

About the Role

We’re looking for a full-time Jewellery Consultant to join our growing team at our 100 Ways Retail Location (Unit 728-736 Granville Street, Vancouver, BC, Canada)

As a Jewellery Consultant your primary role will consist of conducting in-store and virtual jewellery consultations, managing the online communication channels for 100 Ways, and assisting with curation and grading.

We provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

• Deliver exceptional client experiences by managing inquiries across email, live chat, phone, text, and other online channels.
• Coordinate client requests, including jewellery modelling, measurements, virtual consultations, and appointment scheduling.
• Conduct in-person and virtual jewellery consultations, helping clients buy, sell, resize, or customize jewellery pieces.
• Assist walk-in clients with viewings, pickups, and general inquiries.
• Maintain organized communication channels and client records to ensure seamless collaboration across the team.
• Clean, sort, curate, and prepare jewellery for sale, both in-store and online.
• Collaborate with team members to enhance the customer experience across digital and retail channels.
• Assist with inventory management, product curation, and website listings.
• Support jewellery grading and evaluations for inventory and client consignments (based on experience and expertise).
• Help maintain a clean, organized, and professional showroom environment.
• Contribute to special projects and initiatives that support the growth of the business.
• Adhere to company policies, procedures, safety standards, and our commitment to exceptional service.

What You Bring

• A passion for customer service and creating memorable client experiences.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Confidence interacting with clients both virtually and in person.
• A proactive, team-oriented mindset and willingness to take initiative.
• Strong attention to detail and an appreciation for quality craftsmanship.
• Experience in luxury retail, jewellery, customer service, sales, or a related field is considered an asset.
• Jewellery knowledge, grading experience, or a GIA certification is an asset but not required.
• Comfort with digital communication platforms, appointment scheduling, and online customer service tools.

What We Offer

• $24-$27/hour + performance-based customer service bonuses
• Comprehensive medical and dental benefits
• Company RRSP matching program.
• 2 Weeks Vacation
• Paid, hands-on training in a unique and growing industry
• A supportive, team-oriented environment where your growth matters

Schedule

• Full-time, 8-hour shifts
• Day shifts including Weekdays and Weekends. Weekends are expected.

Experience

• Minimum 1 year of customer service experience required

Why Join 100 Ways?

Join a team that's passionate about giving exceptional jewellery a second life while creating memorable experiences for every client. At 100 Ways, you'll work alongside a supportive and collaborative team, gain hands-on experience in the jewellery industry, and play a meaningful role in a growing company committed to sustainability, craftsmanship, and innovation.