Patient Representative in Clinton, Missouri at Golden Valley Memorial Hospital
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Job Description
The best candidate will have customer service experience in a hospital setting. Strong customer service skills are the most important requirement for this position. This position also requires the ability to think analytically, prioritize multiple tasks, and work in a very fast-paced environment. This position is responsible for balancing cash drawers, counting cash, assisting patients with EOBs (explanation of benefits), accepting and posting payments, processing insurance remits, and other similar functions. The right candidate will have the ability to communicate well with patients and colleagues clearly and effectively, explaining insurance payments and denials and answering other claims related questions.
Desired:
Prior experience in a hospital business office or customer service department, experience using Meditech, and experience reading EOBs.
Required:
Strong customer service skills, ability to type 40 wpm, strong personal computer skills including Microsoft Excel, strong communication skills both on the phone and in person, an outgoing and friendly attitude, ability to work with a team, and the ability to perform basic math functions.
The normal shift for this position is 8:30am-5:00pm but may change some days to provide coverage. Flexibility in working other shift hours is a requirement.
Why Join Us?
We offer a comprehensive benefits package including an employee incentive bonus based on hospital performance and patient satisfaction, 0-6% annual retirement contribution, a 20% employee discount, stable health, vision and dental insurance premiums, and 12 hours of paid time off at the time of hire, all within a supportive, family-like work culture.
Our competitive salary package is adjusted to align with the candidate’s relevant experience and skills.