Rise Patient Advocate in Mansfield, Texas at Rise Community Hospital

Location: Mansfield, TX

Facility: Rise Community Hospital

Department: Patient Advocacy

Reports To: Rise On-Site Supervisor

Job Type: Full-Time / PRN

Shift: Days / Evenings / Rotating Coverage

At Rise Community Hospital, we believe that long-term healing happens through authentic connection, unwavering support, and compassionate guidance. As a Rise Patient Advocate, you are the vital link between our clients and their journey toward lasting recovery. You will walk alongside patients and their families from their very first inquiry through treatment, discharge, and active alumni life.

If you bring lived or professional experience in behavioral health and substance use recovery, excel at building trusting relationships, and want to make a tangible difference in our community, this is your opportunity to lead with purpose.

You will serve as a continuous champion for patients across the entire care continuum—balancing compassionate advocacy, admissions support, and recovery community engagement:

• Patient Support & Relationship Building: Build enduring relationships to support patients through the treatment process, communicate treatment plans with families, resolve patient concerns, and conduct post-discharge follow-ups to track long-term recovery.
• Admissions & Benefit Navigation: Answer incoming calls and emails, conduct phone pre-assessments, verify insurance benefits, guide potential clients past barriers to care, and coordinate intake scheduling.
• Alumni & Community Engagement: Facilitate weekly alumni recovery meetings, organize community alumni events, and maintain an active, supportive presence across the recovery network.
• Interdisciplinary Collaboration: Partner with the onsite clinical treatment team to ensure patients receive essential resources, maintain accurate client records, and assist with meal preparation and nourishment service as needed.

• Education: High School Diploma or equivalent required.
• Certifications:

• Current Basic Life Support (BLS) certification (or ability to obtain upon hire).
• Valid Food Handler Certification.

• Experience: Direct working experience supporting individuals with behavioral health or substance use disorders.
• Key Strengths:

• Solid understanding of behavioral principles, recovery models, and substance use disorders.
• Calm demeanor with strong de-escalation and stress-management skills in high-emotion situations.
• Professional telephone etiquette and clear written/verbal communication skills.
• Strict dedication to patient privacy (HIPAA) and ethical healthcare compliance.

• Mission-Driven Culture: A close-knit team dedicated to patient outcomes and community wellness.
• Competitive Compensation: Hourly non-exempt pay structure.
• Professional Development: Direct exposure to healthcare operations, admissions workflows, and clinical multidisciplinary teams.
• Comprehensive Benefits Package: Medical, Dental, Vision, Retirement options, and Paid Time Off for eligible roles.