FM Onsite Coordinator in Houston, Texas at ARC Document Solutions

ARC Document Solutions is seeking a detail-oriented and organized FM Onsite Coordinator to support an I.T. group with printers, copiers, and related administrative services. This role is responsible for ensuring the accurate and timely support of onsite equipment and end users while delivering exceptional onsite customer service. The ideal candidate demonstrates a positive, "Whatever It Takes" attitude and consistently exceeds client expectations through professionalism, accuracy, and responsiveness.

Key Responsibilities

• Provide support to I.T. department and end users for printing issues and equipment requirements.
• Operate printing equipment, including plotters, copiers and printers.
• Track service requests and provide meter readings of equipment.
• Identify, troubleshoot, and resolve printing issues.
• Ensure support is efficiently provided to internal and external customers.
• Coordinate service tickets and supply orders.
• Manage inventory of supplies, including paper, toner and ink.
• Provide exceptional onsite customer service and support client needs in a professional and timely manner.
• Adhere to company policies, safety procedures, and service standards.

Qualifications

Education

• Knowledge of I.T. fundamentals
• High school diploma or equivalent required.

Experience

• 1-3 years of experience in a technology, printing environment or related environment preferred.
• 1-3 years of customer service or administrative support experience.

Skills & Abilities

• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with Adobe Acrobat and Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to pass a background check and drug screening.

What We Offer

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Strong company support and resources.
• Management team committed to employee success and career growth.
• A collaborative, team-oriented culture.
• Opportunity to grow with the nation's largest commercial digital printing company.

Our Culture

At ARC, we believe in One Team, One Company. We take pride in our collaborative culture and commitment to supporting one another. The ideal candidate enjoys working in a team environment, values accountability, and is dedicated to delivering exceptional service to both clients and colleagues.

Equal Opportunity Employer

ARC Document Solutions is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.