Human Resources Coordinator in Austin, Texas at milk + honey

Are you organized, detail-oriented, and ready to grow your career in Human Resources? milk + honey is looking for a People Coordinator to provide essential administrative support to our People Team. In this role, you’ll help keep our HR operations running smoothly by maintaining employee records, processing HRIS updates, preparing reports, coordinating trainings, and responding to employee questions with warmth and professionalism.

This is a great opportunity for someone who enjoys creating order, takes pride in accurate work, and can take clear direction and follow a task through to completion. You’ll gain hands-on experience across several areas of HR while building a strong foundation for continued growth.

Essential Duties and Responsibilities:

Duties include but are not limited to the following:

• Process employee data changes in HRIS, including status, position, classification, and personal information updates, ensuring accuracy and timely completion to support payroll, compliance, and reporting.
• Maintain employee files ensuring records stay current and audit-ready and that filing is completed on a regular cadence.
• Pull and prepare recurring HR reports and compliance metrics (weekly, monthly, quarterly, annual) for the HR Director and Generalists.
• Own the employment verification process from request through completion.
• Monitor the HR Freshdesk queue daily, triage and assign tickets to the appropriate team member, and track trends to flag recurring issues.
• Respond directly to routine employee inquiries (policy questions, verification requests, general HRIS/self-service help) with a high level of hospitality and professionalism.
• Answer the HR phone line and monitor the HR voicemail inbox, responding or routing inquiries in a timely manner.
• Administer the learning management system (LMS) including assigning required trainings, maintaining course content and completion records, following up on overdue assignments, and troubleshooting employee access issues.
• Support onboarding logistics in partnership with Talent Acquisition and the HR Generalist team.
• Ensure I-9 completion and E-Verify submission for new hires, and support the team's ongoing I-9 audit cadence.
• Process routine benefits administration tasks such as weekly HRIS enrollment pushes and qualifying event changes, escalating complex matters to the HR Generalist or Director.
• Provide administrative support on 401(k) processes (e.g., processing routine paperwork for distributions, loans, and rollovers), escalating compliance-sensitive matters to the HR Director.

milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind. Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care.

milk + honey offers the following benefits:

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment
• Paid Time Off upon hire
• Matching 401k Plan
• Company Paid Basic Life/AD&D
• Internal growth + mobility
• m+h Monthly Spa Credit
• Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training Opportunities and Continuing Education
• LA Fitness Discount
• Parental Leave Program
• Paid Volunteer Time Off Opportunities

Why You’ll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• 2–3 years of relevant HR or administrative experience; a foundation in HR fundamentals and/or coursework is a plus.
• Working knowledge of HRIS platforms required; experience with Paylocity strongly preferred.
• Highly organized with strong attention to detail and follow-through on recurring, deadline-driven tasks.
• Demonstrated ability to exercise initiative and sound judgment, and to work independently while collaborating across a cross-functional team.
• Comfortable handling sensitive and confidential employee information with discretion.
• Excellent written and verbal communication skills, with a hospitality-minded approach to employee interactions.
• Proficient in Google Workspace and general office software.