Repossession Specialist in Pensacola, Florida at Gulf Winds Credit Union

About Gulf Winds

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation

Our Values

Integrity

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth

We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation

We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and team oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Role:

To preserve the Credit Union's assets by controlling all repossession activity through the liquidation of collateral. This position is responsible for mitigating additional losses and negotiating to bring delinquent accounts current.

Essential Functions & Responsibilities:

45% Ensures timely processing of all repossessions as outlined in the collection policy and procedures. Handles cancellations of indirect and direct products on repossessions and processes dealer buyback, product cancellation, and auction proceeds.

20% Demonstrates comprehensive knowledge of all applicable laws and repossession practices. Successfully and completely processes repossessions in accordance with all federal and state laws.

10% Performs trend reporting on repossessions, collateral liquidations, and redemptions. Responsible for providing reports to management, including but not limited to collateral out for repo, collateral picked up, collateral sold at auction, and charge-offs.

10% Performs monitoring of CPI reports, including the Estimated Loan Loss report, reviews add-on premiums, and posts manual add-ons, refunds, and exclusions as needed. Ensures benefits of CPI agreement, including but not limited to filing skip claims, are fully utilized to minimize losses for the CU.

5% Analyzes members' financial situation and negotiates payment arrangements to bring loans current.

5% Maintains vendor relationships, including 3rd party attorneys, auctions, skip trace, repossession companies, and collateral protection insurance providers. Makes recommendations to add/remove/change vendors to maximize recoveries.

5% Performs other job-related duties as assigned.

Performance Measurements:

1. Monitors outside attorneys, repossession companies, and auctions to ensure they meet credit union service standards, expectations, and turnaround time.

2. Adhere to provisions outlined in the Fair Debt Collection Practices Act, ensure collection activity adheres to Credit Union policy and procedures, and is in accordance with federal and state laws.

3. Effectively negotiates arrangements to cure delinquent accounts to prevent additional losses.

4. Effectively and efficiently manages the liquidation of collateral to reduce future losses. Utilizes experience and judgment to determine if collateral should be repaired or sold as is and provides a recommendation to the VP of Collections.

5. Complies with all applicable rules, regulations, and policies, including but not limited to BSA, OFAC, and Physical Security.

Knowledge and Skills:

Experience Five years to eight years of similar or related experience.

Education (1) A two-year college degree, or (2) completion of a specialized course of study at a business or trade school or (3) completion of specialized and extensive in-house training or apprenticeship program or (4) CARS or RSIG certifications

Interpersonal Skills Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Strong attention to detail and ability to analyze complex information. Demonstrated proficiency in Microsoft Excel, Word, and Outlook required. Fully knowledgeable of and able to communicate with members about credit bureau reports and credit histories, risk-based lending scores, invoice and wholesale values of collateral, lien perfections, loan and deposit rates, credit union policies and procedures, and loan decisions.

Physical Requirements

Work Environment The position is based in-office in our Pensacola, FL market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to effectively collaborate with team members and fulfill job responsibilities. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. Occasional after-hours work or travel may be required to meet project deadlines or attend conferences, seminars, or client meetings. Must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer and Drug Free Workplace.