Strategic Account Manager- Golf in Canada Creek, Nova Scotia at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager – Golf based in Canada.
This role sits at the intersection of customer success, strategic account management, and consultative sales within the golf industry. You will own a portfolio of golf course clients, ensuring they maximize value from a leading digital platform that supports operations, revenue growth, and customer engagement. Acting as a trusted advisor, you will help operators and club managers expand product adoption, optimize usage, and achieve measurable business outcomes. The role blends relationship-building with data-driven account strategy in a fast-paced, customer-centric environment. You will identify growth opportunities, mitigate churn risks, and ensure long-term retention across your portfolio. Working cross-functionally with internal teams, you will directly influence product adoption and customer satisfaction across North America. This is a high-impact position where your insights shape both customer success and product evolution.
- Manage a portfolio of golf course customers, acting as the primary strategic contact to drive adoption, retention, and account growth. Proactively engage clients to expand product usage, introduce add-ons, and ensure ongoing platform value.
- Identify churn risks and implement retention strategies while ensuring customers achieve defined success outcomes in collaboration with internal teams.
- Serve as an escalation point for key accounts, resolving issues efficiently while maintaining strong client relationships and trust.
- Conduct regular portfolio analysis and reporting, tracking performance metrics such as CSAT/NPS and revenue growth.
- Collaborate cross-functionally with Sales, Product, Support, and Services teams to enhance customer experience and influence product improvements.
- Identify opportunities for case studies, advocacy, and reference accounts to support broader marketing and sales initiatives.
- Stay current on product updates, industry trends, and best practices within golf operations and customer experience management.
This role requires strong experience in account management or customer success, ideally with exposure to SaaS or technology-driven solutions and a strong understanding of relationship-led growth. You should be confident working with senior stakeholders, analyzing account performance, and driving measurable business outcomes.
- Experience managing full or extended sales/account cycles with a strong focus on retention and growth.
- Deep customer-centric mindset with proven ability to increase adoption, satisfaction, and account value.
- Strong analytical and consultative skills with the ability to translate customer needs into actionable solutions.
- Excellent communication skills in English; French bilingual capability is strongly preferred.
- Familiarity with enterprise or large-account environments and adherence to SLAs.
- Strong interest or experience in the golf industry is highly valued.
- Highly organized, self-driven, and comfortable working autonomously in a performance-oriented environment.
- Proficiency in data-driven decision-making, with a results-focused mindset and entrepreneurial attitude.
- Flexible remote-friendly work environment supporting work-life balance
- Competitive compensation with performance-based variable component
- Equity options, enabling shared ownership in company success
- Comprehensive health, dental, and wellness benefits
- Retirement savings plan with employer contribution support
- Paid time off, enhanced parental leave, and flexible vacation policies
- Learning and development programs to support career growth
- Wellness credits and employee support initiatives
- Volunteer time off and community engagement opportunities
- Inclusive culture with employee networks, social groups, and team activities.