IT Specialist and Support Administrator in Edgewater, Colorado at Brothers Redevelopment, Inc.
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Job Description
Schedule: Shift – approximately 8 hours per day between the hours of 8:00 a.m. to 4:30 p.m. with a 30-minute lunch break unless arrangements have been agreed to by the employer and the employee; 5 days/week. Usually 40 hours/week. This position will be required to work in Brothers’ main office located in Edgewater, CO.
JOB SUMMARY:The IT Systems & Support Specialist is responsible for supporting and maintaining the organization’s technology infrastructure, cloud systems, end-user support environment, cybersecurity practices, and business applications. This role serves as the primary internal IT support resource and plays a critical role in ensuring the reliability, security, and efficiency of Brothers Redevelopment’s technology systems. This position supports a hybrid technology environment consisting of Microsoft 365 cloud services, SharePoint, OneDrive, Synology systems, SaaS applications, VoIP communications, endpoint devices, and integrated business platforms. The IT Systems & Support Specialist provides hands-on technical support, manages user access and equipment lifecycle processes, coordinates with third-party vendors, assists with cybersecurity initiatives, and contributes to operational technology improvements across the organization. The ideal candidate is service-oriented, highly organized, technically adaptable, and capable of balancing day-to-day support responsibilities with longer-term systems and infrastructure projects.
Technical Support & End User Services
Microsoft 365 & Cloud Systems Administration
Infrastructure & Device Management
Cybersecurity & Compliance Support
Business Applications & Systems Support
Support and troubleshoot business-critical platforms and SaaS applications including:
Assist with software integrations, workflow improvements, automation initiatives, and APL-connected systems where applicable.
Support approved AI-enabled workplace tools and automation platforms in alignment with organizational policies and data security standards.
Training and Documentation
Additional Responsibilities
KEY PERFORMANCE INDICATIORS
SUPERVISORY DUTIES – No
JOB QUALIFICICATIONS
SKILLS/EDUCATION/FORMAL TRAINING
EXPERIENCE
MATERIAL/EQUIPMENT USED
PHYSICAL DEMANDS / WORKING CONDITIONS
Office Staff:
PERFORMANCE STANDARDS FOR ALL EMPLOYEES
Customer Satisfaction:
Our clients are what we are about. One of the keys to a positive client experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all clients, employees and vendors with courtesy and respect, under all circumstances. Every Brothers Redevelopment employee is a client relations ambassador, every working minute of every day. When required, use empowerment to exceed expectations and resolve conflicts and ultimately work as a team, helping all teammates to ensure client satisfaction.
Work Habits:
In order to maintain a positive client and employee experience, your work habits should always meet and strive to exceed standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in company procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Always demonstrating self-confidence, energy, and enthusiasm are crucial to this image. Honesty and integrity are paramount to our company and community, and we expect our employees to hold themselves to these standards.
Continuous self-growth
Continuous training/personal development, especially relating to technical skills and professional licensing is critical in our industry. Employees are required to maintain their appropriate licensing at all times. All employees are further encouraged to formally or informally learn about other departments within the company as opportunities for personal and professional growth.
Safety and Security:
The safety and security of our clients and employees is of utmost importance to Brothers. Every Brothers employee should adhere to company security policies and procedures, particularly regarding key controls, lifting heavy objects, workplace and client security, using chemicals, and effectively reporting safety hazards and concerns.
This job description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related du
This job description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise. Each employee remains, at all times, an “at will” employee.
Brothers Redevelopment
Our Mission: Established in 1971, Brothers Redevelopment provides housing and housing-related services for Colorado’s low-income, elderly, and disabled residents.
Our Strategy: To fulfill our mission by growing sustainable revenue streams, developing advantageous alliances and creating a compassionate and sustainable organization.