FOH Team Member in San Francisco, California at PACIFIC CATCH INC

Front of House Team Member (Multi-Role)

We are looking for Front of House Team Members that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment where people feel cared for and valued.

REPORTS TO

General Manager

JOB SUMMARY

Pacific Catch is seeking dynamic, adaptable, and hospitality-driven individuals to join our Chestnut Street team in a multi-functional front-of-house role. This position includes responsibilities across take-out, hosting, serving, bartending, bussing, and running, offering a holistic guest service experience. Ideal candidates are enthusiastic, team-oriented, and comfortable in a fast-paced environment where flexibility and attention to detail are key.

KEY RESPONSIBILITIES

Guest Interaction & Service

• Greet and seat guests with warmth and professionalism and a welcoming attitude.
• Introduce and support the QR ordering and payment system Ensure guest preferences are identified and accommodated.
• Present menus, answer questions, and make recommendations on food and beverages.
• Accurately take and enter orders into the POS system.
• Serve food and beverages efficiently ensuring accuracy and presentation standards.
• Provide detailed knowledge of Pacific Catch menu items ingredients, and allergens when requested.

Order & Payment Processing

• Enter orders accurately into the POS.
• Support guests in using the QR payment system; be available to demonstrate and assist as needed. Process payments promptly and accurately, including handling various payments methods and provide correct change.

Dining Room Support

• Clear, clean, and reset tables promptly.
• Maintain cleanliness in all guest-facing and work areas including tables, counters, restrooms, and floors.
• Prepare and serve beverages: accurately make cocktails, pour wine to standard measurements, and open/serve alcoholic beverages in accordance to Pacific Catch standards.
• Stocking and maintaining server stations, condiments, utensils, and take-out supplies as needed.

Take-Out & To-Go Orders

• Ensure all take-out orders are accurate and complete before handing them to guest or delivery partners.
• Communicate with kitchen and service team if issues arise with any orders.
• Keep the take-out/expeditor station clean, organized, and free of clutter.

Team Support & Communication

• Proactively support fellow Team Members during downtime or as directed by management.
• Work collaboratively during every shift. Offer help when available and ask for support when needed.
• Be open to feedback, coaching, and cross-training in multiple roles to support the team and business.

QUALIFICATIONS & EXPERIENCE

• Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
• Positive attitude, dependable work ethic, and commitment to team success.

TECHNICAL SKILLS

• Familiarity with POS systems (e.g., Toast), QR code ordering/payment, the PC Rewards Program and reservation platforms (e.g., OpenTable) is a plus.
• Basic math and cash-handling skills.

CORE VALUES & EXPECTATIONS

• Embody and demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations.
• Embrace the new hospitality directives and understanding all the T’s (Table, Teamwork and Tips)
• Deliver consistently exceptional guest experiences with professionalism, and attention to detail.

SCHEDULE

This is a part-time, hourly, non-exempt position. Hours may be different every week and schedules are not set or guaranteed. Weekend availability is a must.

COMPENSATION

$19.18 Per Hour

EDUCATION / EXPERIENCE

• High school diploma or equivalent required; degree in Hospitality is a plus.
• Minimum 1 year of experience in a restaurant or customer service role preferred.

PHYSICAL REQUIREMENTS

• Must be able to stand and move comfortably for up to 5 hours at a time.
• Must be able to reach, bend, stoop, and lift up to 35–50 pounds frequently.