Marketing, Events and Strategic Growth Manager at Mamasan Kitchen Bar, Broadbeach – Broadbeach, Queensland

MAMASAN RESTAURANT GROUP

Join Our Culinary Evolution

ABOUT US

The Mamasan Restaurant Group stands as the Gold Coast's premier destination for contemporary East Asian dining, where culinary artistry meets genuine hospitality. For over a decade, we have redefined modern Asian cuisine through our commitment to authentic flavours, innovative presentation, and service that transforms dining into an experience worth remembering. Our philosophy centres on creating environments where every guest feels welcomed into "our house," where exceptional food is matched only by the warmth of our hospitality.

As we embark on our most ambitious chapter yet, we seek passionate individuals who understand that hospitality is both an art - and a calling.

THE OPPORTUNITY

We're seeking a dynamic Marketing, Events & Strategic Growth Manager to drive our brand visibility, enhance guest relationships, and maximise revenue opportunities. This pivotal role combines creative marketing expertise with strategic business acumen, perfect for someone who thrives in a sophisticated yet welcoming environment.

You'll be instrumental in maintaining our reputation as leaders in modern East Asian dining while driving sustainable growth across all dining experiences.

WHAT YOU'LL DO

Digital Marketing & Communications

• Develop compelling EDM campaigns that reflect our sophisticated brand voice

• Create targeted content for diverse guest personas—from VIPs to special occasion diners

• Coordinate social media strategy and oversee professional photoshoots

• Craft messaging that balances sophistication with approachability

Event Management & Premium Experiences

• Plan and execute high-profile events including Melbourne Cup, NYE, and exclusive celebrations

• Maximise our private dining room (10 pax) and new function space (20-40 pax)

• Coordinate seamless event delivery across our diverse seating options

• Build relationships with corporate clients and special occasion planners

VIP & Relationship Management

• Maintain our high-spending guest and VIP clientele relationships

• Handle dedicated VIP reservation line with personalised service

• Coordinate exclusive experiences and special offerings for top-tier guests

• Manage group bookings and corporate dining experiences

Strategic Growth & Revenue Optimisation

• Analyse booking patterns and guest behaviour to optimise capacity and revenue

• Monitor competitive landscape and identify market opportunities

• Develop promotional strategies that align with our premium positioning

• Track performance metrics and provide strategic recommendations

THE VENUES

MAMASAN BROADBEACH (Opening Soon)

Our flagship venue is undergoing a transformative renaissance that will establish new benchmarks for sophisticated dining on the Gold Coast. This comprehensive renovation and expansion represents a complete reimagining of what modern Asian dining can be.

The Vision Realised:

• State-of-the-Art Design: Architecturally stunning spaces featuring bespoke finishes, cutting-edge kitchen technology, and atmospheric lighting designed to create an immersive dining journey

• Expanded Capacity: Thoughtfully designed dining areas including private dining rooms, an enhanced bar experience, and flexible spaces that adapt to every occasion

• Culinary Transparency: An open kitchen concept that showcases our culinary artistry while maintaining the intimate connection between chef and guest

• Technology Integration: Industry-leading point-of-sale systems, wine preservation technology, and operational tools that enhance both service delivery and team efficiency

BABYMAMA NOBBY BEACH (Now Open)

The sophisticated ”little sister” venue that captures Mamasan's essence in a more intimate setting. BabyMama represents our commitment to service without compromise—offering the same uncompromising standards in a space that feels new, yet familiar.

The Experience:

• Intimate Atmosphere: Warm, moody interiors with thoughtful lighting and design elements that invite conversation and connection

• Flexible Dining: Both bar and table service options that cater for all, from casual encounters to celebration dinners

• Curated Menu: A thoughtfully selected collection of Mamasan signatures alongside exclusive creations that can only be experienced at BabyMama

THE RIGHT PERSON

We seek individuals who understand that hospitality is both a privilege and a responsibility. The right candidate doesn't just work in hospitality; they embody it.

What We Value:

• Genuine Passion for Hospitality - You understand that hospitality extends beyond transactions to genuine care for and creating memorable experiences

• Commitment to Excellence - You take pride in every detail, understanding that consistency in small things leads to extraordinary outcomes.

• Team-First Mentality - You thrive in collaborative environments where collective success takes precedence over individual recognition. You understand that great hospitality is always a team effort.

• Professional Standard - You maintain composure under pressure while delivering consistently high standards.

WHAT WE'RE LOOKING FOR

Experience

• 2-3 years minimum in marketing and events within premium hospitality

• Proven track record in luxury dining or hospitality marketing

• Experience managing VIP relationships and high-value customer segments

• Background in revenue optimisation and strategic growth initiatives

Skills & Expertise

• Proficiency in email marketing platforms and CRM systems

• Social media strategy development and agency coordination

• Event management and data analysis capabilities

• Strong analytical mindset for booking pattern analysis and revenue optimisation

Personal Attributes

• Sophisticated communication style that reflects our premium positioning

• Appreciation for East Asian cuisine culture and dining traditions

• Exceptional organisational abilities for managing complex projects

• Creative problem-solving skills and diplomatic approach to VIP relationships

WHY MAMASAN?

Our Achievements Speak Volumes:

• 13 Hats - Australian Good Food Guide 2024 (top 1%)

• 2 Wine Bottles - Australia's Wine List Of The Year Awards 2024

• Over 10 years of established reputation in the premium Oracle Precinct

Our Culture - "Our House" Philosophy: Where authentic South East Asian flavours meet contemporary interpretation in an atmosphere that's sophisticated yet accessible. Every team member stands committed to creating memorable experiences with unity of purpose, collective ownership, and individual value.

Your Impact: You'll work with discerning diners aged 30+ seeking elevated experiences, manage special occasion celebrations, and coordinate with our 60% local, 40% tourist demographic. With average spend of $100+ per head and growing, you'll be at the forefront of our continued success.

READY TO JOIN OUR STORY?

If you're ready to be part of something exceptional where your passion for hospitality can flourish, your skills can grow, and your contributions can help shape the future of Gold Coast dining, we want to hear from you.

To Apply:

• Attach your resume and a cover letter

• Complete the video introduction