Live Production Support & Operations – System Administrator at Rebel – Ottawa, Ontario

Role: Live Production Support & Operations – System Administrator
Team: Development & Development Operations Team
Location: Ottawa, Ontario
Work Model: Hybrid - 4 days onsite, 1 day work from home

About Rebel
OUR CUSTOMERS BRING A VISION - WE BRING THE PLATFORM TO SHARE IT ONLINE.
We believe that those who contribute make us better. It’s why we create simple, useful tools to empower participation in the world’s bravest communication space: the Internet.
We are experts in domain names and the products that make the most of them. This helps our customers showcase their ideas, stories, services and contributions to the world.
Our manifesto: Be Thoughtful, Be Simple, Be Brave.

Role Overview
At Rebel, we’re in the middle of a bold reinvention. We were early to the cloud (hello, AWS circa 2016), and we’ve kept our hands on the wheel ever since—constantly experimenting, optimizing, and evolving how we serve our customers. Now we’re looking for someone who’s ready to help us take it further.
This isn’t just a support role. You’ll be embedded in a tight-knit, nimble team of engineers and developers, working across both live production and new cloud-based infrastructure. From web hosting to email, DNS to domain management, you’ll help power the services that keep thousands of websites online—and make sure they’re fast, secure, and future-proof.
You’ll be the kind of person who enjoys being in the thick of things: hands-on, proactive, quietly confident in your problem-solving, and motivated by a desire to keep improving. If you’re the one your team relies on when something’s on fire, this is your kind of place.

What You’ll Do

• Provide second-level technical support for websites, applications, and email services
• Handle occasional after-hours support (about 1–2 incidents per week)
• Maintain and improve our hosting platforms: Plesk, Managed WordPress, Virtuozzo VPS, and more
• Own and optimize our infrastructure stack—AWS, Ghost and others
• Support and streamline customer migrations
• Monitor system performance, troubleshoot issues, and resolve them efficiently
• Proactively track costs and propose ways to deliver more value with less spend
• Administer Linux/Unix and Windows environments
• Manage and tune database systems (MSSQL, MySQL)
• Write and maintain scripts using Bash, Python, Perl, or JavaScript
• Use infrastructure-as-code tools like AWS OpsWorks
• Contribute to IT operations process improvement and documentation

• Strong systems administration skills and a love of clean, scalable infrastructure
• Deep knowledge of core network protocols and services: TCP/IP, HTTP/S, DNS, SSL, firewalls, load balancers, etc.
• 5+ years of DevOps or sysadmin experience in Linux and Windows environments
• 5+ years working in AWS cloud environments (EC2, VPC, ELB, EBS, S3, RDS, Route53)
• Hands-on experience with scripting and automation
• Familiarity with Agile/Scrum and modern CI/CD practices
• A mindset for performance, optimization, and reliability
• A collaborative attitude—you support what you build and help others level up too
• A degree in Engineering, Computer Science, or a related technical field

• A collaborative, high-performance workplace that recognizes hard work and creative thinking, with competitive compensation, benefits, and opportunities for growth.
• A smoke-free, downtown office with thoughtful perks, including a fully stocked staff fridge.
• Comprehensive training in domain registration, web hosting platforms, and troubleshooting tools.
• A dedicated workspace, a supportive team environment, and ongoing professional development.
• A people-centered culture that values your expertise, ideas, and long-term career growth.

Who We’re Looking For
People who care. About customers. About teammates. About doing the right thing even when it’s the harder thing. You don’t need to know every acronym (yet), but you should love learning, solving problems, and keeping cool when tech gets tricky. If you’re kind, curious, reliable, and maybe a little cheeky—you’ll fit right in.

About This Role
This role represents an existing vacancy.

Compensation
$90,000-$130,000 annual salary plus benefits and vacation.

How We Hire
As part of this recruitment process, we use automated or artificial intelligence–enabled tools to support the screening and assessment of candidates’ applications. All hiring decisions are made by our team.

NON-SMOKERS ONLY PLEASE