Rider Education Coach - Rock N Roll City Harley-Davidson at American Road Group – Cleveland, Ohio

American Road Group is seeking a Rider Education Coach at Rock N Roll City Harley-Davidson in Cleveland, Ohio! This is a Part Time/Contract position.

Provides instruction and assistance to Rider Education students and assists them in becoming ARG Bike Owners.

Major Duties and Responsibilities

• Daily Rider Education Instruction
• Serve as ambassador for American Road Group to include acquiring, recruiting, training, and integrating new customers.
• Deliver Motorcycle Ohio Rider Education/HDRA sponsored training on a consistent, measurable basis.
• Report and maintain incident records as they pertain to classes and students.
• Report any maintenance issue on a timely basis.
• Responsible for maintaining continuing education/certification requirements by the State, MORE, and HDMC.
• Responsible for accuracy and completeness of all training records
• Maintain working knowledge of student registration process.
• Act as a liaison to the State and MORE.
• Keep management informed of sale leads, market trends, pricing and product offerings.
• Monitor and ensure compliance w/ safety regulations.
• Maintain state motorcycle endorsement, clean driving record and current MORE Rider Coach Certification. Must be able to meet MORE/HDRA & State Codes of Ethics.
• Partner w/ staff to ensure a total team approach to operations and quality assurance.
• Responsible to mentor and assist in the training of new Rider Coaches
• Must possess understanding of adult learning theory, brain-based learning and their practical applications.
• Possess product knowledge and act as contact in the sales process.
• Support the Rider’s Education Team, the Reception Department, and all other departments as needed.
• Dealership Customer Integration
• Work directly with Reception to relay new information on prospects to be entered in the CRM.
• Work directly with Sales Management to set up VIP introductions and maintain CRM.
• Work directly with dealership departments during dealership tours.

Qualifications and Job Requirements

• Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and Motorcycle Ohio Rider Education Safety Foundation.
• Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership.
• CPR and First Aid Certified.
• Current motorcycle license.
• Own or operate a motorcycle on a regular and frequent basis.
• Ability to remain composed in crisis situations.
• Flexibility in scheduling to meet the needs of the business unit.

Physical Demands and Working Environment

• The noise level in the work environment is usually loud.
• Occasionally required to bend, stoop, crouch, reach, and handle tools.
• Occasionally requires the ability to lift training motorcycles.
• Occasionally requires the ability to balance and push a 400+ lb. motorcycle.
• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particulates.
• Pay Range: $300-$525 per class

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!