Front Office Administrator at BIRCH TREE PEDIATRIC DENTISTRY PLLC – Queen Creek, Arizona

We are seeking a friendly, organized, and compassionate Front Office Administrator to join our dynamic, child-focused dental practice. In this role, you will be the first point of contact for our patients and their families, helping to create a warm and welcoming environment. Your responsibilities will be essential to the overall patient experience, supporting both clinical and administrative functions to ensure each visit runs smoothly and efficiently.

Responsibilities:

• Greet patients and families warmly and professionally upon arrival
• Check patients in and out, verifying demographic and insurance information
• Schedule, confirm, and reschedule appointments
• Answer phone calls, respond to inquiries, and handle voicemail messages promptly
• Maintain patient records and ensure HIPAA compliance at all times
• Verify insurance eligibility and benefits prior to appointments
• Collect and process patient payments, co-pays, and outstanding balances
• Provide clear explanations of treatment plans, financial policies, and insurance estimates
• Assist in maintaining a clean, organized, and child-friendly front office environment
• Communicate effectively with clinical staff to ensure smooth patient flow and scheduling
• Follow up with patients for recall, treatment scheduling, or no-shows
• Support patients with special needs or anxieties, ensuring a positive experience for children and parents
• Help coordinate referrals and manage incoming/outgoing records or forms

Skills:

• Friendly and professional communication with children, parents, and team members
• Strong customer service skills with a positive, solution-oriented attitude
• Excellent organizational and multitasking abilities in a fast-paced environment
• Experience with dental software (Open Dental preferred, but not required)
• Working knowledge of dental insurance verification and claims processing
• Ability to maintain accuracy and attention to detail
• Comfort handling financial transactions, including co-pays and account balances
• Team-oriented mindset with a willingness to support both front and back office when needed
• Reliable, punctual, and able to maintain patient confidentiality (HIPAA compliant)

Join our dedicated team of dental professionals, and contribute to the oral health and well-being of children in a supportive and caring environment. If you meet the above qualifications and are excited about the prospect of making a positive difference in young lives, we look forward to receiving your application.

• High school diploma or equivalent; completion of a dental assisting program is preferred
• CPR Certification (within 60 days of hire)
• Excellent interpersonal and communication skills, particularly in interacting with children and parents
• Strong organizational and multitasking abilities, with exceptional attention to detail
• Ability to work effectively in a fast-paced environment while ensuring patient comfort and safety
• Proficiency in using dental software and computer applications for record-keeping and scheduling
• Knowledge of dental procedures and terminology, specifically related to pediatric dentistry
• A genuine passion for working with children and a commitment to delivering outstanding pediatric dental care